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Great - my Ugg boots have a hole in them and I have no recourse on this fault. Just glad I got my goods - unlike some of the poor customers here who did not even receive their items. This is when online shopping is NOT a good idea :-(
Mid December I've sent them an item back as it was faulty. I have never received the item or refund. I have called them, but a person on the phone have told me that they are bankrupt and left their office.
I ordered a few dresses, but I received just 4 out of 6 (out of stock). I wrote to them and ask for refund. I received an e-mail with information that my refund will be send within 14 days. 16.01.2012 (after 12 days) I got money back. I see now that I was lucky...
I am also awaiting a refumd from this company was emailed on the 17/01/12 i emailed them back on the 20/01/12 but still nothing check there web site it still says its being fixedm think we all can say good bye to our money, unless someone knows what we can do. Has anyone had emails back from email@example.com id like to hear from you.
I am really sorry to hear these awful tales. I ordered and the boots were delivered as promised and no problems at all. I would not use them again however having read all these remarks. I hope they return all the monies they owe to trusting customers. These stories make shopping online very scary.
Have been waiting for a refund from November 2011, was told on 17/1/12 that it had been processed and that I would receive it in a few days - still no refund and it appears they have disappeared now!!!
I've ordered twice from them & the only problem I had was with late delivery - took about 10 days to arrive, but this was over the Xmas period. I've not had to return anything, so I can't comment on their returns policy. I guess I was just lucky, I loved my clothes & got them cheap as anything.
rip off site that takes your money and does not refund, i am still awaiting refund from November they do email back when they feel like it but fob you off. they even emailed me on the 18/1/12 saying my refund has been processed...liars its now 27/1/12 and still no refund...its nit fair that were all at a loss. i have contaced my credit card company to to log a dispute with the transaction so its a case of wait and see if i ever will get my money back
I ordered a dress on 10/01/12 and paid next day delivery so should have had it by the 12/01/12. I received an email saying it had been processed but never received an email saying it has been dispatched. I have emailed them many items and no response and now when I email them it bounces straight back. I have rang the number several times and has even gone to answer phone or if someone has answered it they then put the phone down. I have contacted sagepay and they said there is nothing they can do! How can they get away with this?
AS FOR RECEIVING ORDERS THEY ARE PRETTY GOOD, HOWEVER ORDERED SOMETHING THAT THEN CAME IN 10 DAYS..SO HOLD OFF THERE...THERE SEEMS TO BE NO PROBLEMS GETTING YOUR ITEMS..HOWEVER WHEN IT COMES TO REFUNDING,,THERE DOES SEEMS TO BE A PROBLEM. i ORIGINALLY SENT 2 ITEMS BACK ON THE AND RECEIVED AN EMAIL FOR BOTH OF RECEIPT OF RETURN WHICH i SENT BACK ON THE 6TH jANUARY AND RECEIVED THE EMAIL ON THE 9TH..I THOUGHT NO MORE OF IT AS IT STATED REFUNDS WILL BE PROCESSED WITHIN 14 DAYS.... i THEN SENT 2 MORE ITEMS BACK ON THE 9TH JANUARY TO WHERE I TRACKED THE ITEM AND IT HAD BEEN DELIVERED ON THE 10TH JANUARY...HOWEVER RECEIVED NO EMAIL TO SAY OF RECEIPT OF RETURN...I EMAILED THEM..SAYING THEY WOULD PASS IT ONTO THE FINANCE DEPARTMENT AND TAKE A FEW DAYS..AFTER A FEW DAYS I EMAILED THEM AGAIN CONCERING ALL MY 4 ITEMS TOTALLING UPTO £389.47 YET AGAIN i DID GET A RESPONSE AND IT WAS THE SAME RESPONSE AS BEFORE.....I ORDERED SOMETHING ELSE FROM ANOTHER ONLINE COMPANY AND AS SOON AS THEY RECEIVED IT BACK REFUNDED STRAIGHT AWAY, AND i KNOW SPOILED BRAT CAN TAKE UPTO 14 DAYS, HOWEVER THEY ARE RELIABLE. CAN ANYONE GIVE ME ANY ADVISE..AND HAS ANYTHING WORKED FOR ANYONE? TRIED VISITING THE SITE AND IT KEEPS SAYING UNDER MAINTENANCE..SAID THAT FOR OVER A WEEK NOW. HOW DO I GET IN CONTACT WITH SAGEPAY?
As another person has said this company has gone bust. Now when you try and visit the sit it says 'site undergoing essential maintenance' YEAH RIGHT!! I am owed £135..my christmas present!! Sooo angry!! Hope they get their comeuppance!!
I have waited a while to actually put my review on here (giving them the chance) I ordered on the 10/1/12 and recieved comfirmation that they were out for delivery that day, so should of been here at the latest 17/1/12 but i have recieved nothing.
I've reported to Watchdog and also contacted Dominic Littlewood, it's disgusting that there being able to get away with all of our money.
I also contacted Sagepay who are the 3rd party but who the money goes through securely, they have contacted me back and have contacted (as they call it) vendor for them to contact me in 7 days. I'm not holding out much hope, but they have also said they will back me up if needed with my bank as i paid by debit card. We all need to get this guy bought down and give some answers for what he is getting away with.
Ordered some Ugg boots (£195) at the end of November received them quickly with no problems and seemed a decent company. However after sending them back due to being too small on 2 December 2011 I am still waiting for my refund after being sent an email confirming that they had the boots back and would refund me within 14 days.
It is now 20 January 2012 and I still have no refund! I have emailed them and have got no reply, the website is still down and when you try ringing them you just get an automated voicemail machine.
Find this all very suspisious, maybe the company has gone bust? Either way it is very poor service and unfair that this company have got our money.
I have now contacted my credit card company who are sending me out a form and are going to reimburse my account immediately. Luckily I have still have the confirmation email of my returned goods as proof to my credit card company which they require as evidence. Now they are taking the matter up themselves and will chase Yogoego for the money back.
I suggest everyone else contacts their credit card companies too as there looks little hope of getting a refund ourselves from this company. IF the Yogoego web site comes back up and running which I highly doubt it will anyway, my advice is DON'T use them!
I bought items to the cost of £100.00. They were not satisfactory but the paperwork theyb sent did not include a return address. Since the website has been down for over a week I managed to find an e-mail to ask for the necessary information. No reply to date. This is completely unacceptable.
I placed my order 9/01/12 and i had confirmation etc. and then dispatched confirmation too on 10/01/12. Still haven't received my item! I was surprised as i ordered UGG's on here a couple of months ago with absolutely no problems. The website must have gone down only a couple of days after i placed this order, so i have no contact for the company. I have since seen all these bad reviews and am now left wondering if they really have just cleared off and kept the money from my last order.
ON THE 2ND OF JAN, I ORDERED 3 ITEMS AND ON THE 10TH OF JAN I RECIEVED 2ITEMS, 1 WHICH WAS FAULTY. I PHONED AND EMAILED OVER AND OVER AGAIN. THIS MORNING I RECIEVED A REFUND FOR THE ITEM THAT THEY DID NOT SEND ME! BUT STILL HAVENT RECIEVED A REFUND FOR TE FAULTY ITEM THAT I SENT BACK.
I HAVE REPORTED THIS COMPANY TO WATCHDOG, I THINK EVERYONE SHOULD DO THE SAME, I ALSO TOLD MY BANK & THEY SAID THEY COMPANY HAVE RECIEVED NUMEROUS COMPLAINTS IN THE PAST.
CHECK YOUR ACCOUTS. I HOPE I STILL GET MY SECOND REFUND. NEVER BUYING FROM THERE AGAIN.