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As a first time customer I have to say how pleased I am to have found a reliable supplier for my pets' prescription diet.
An added bonus is that it includes free delivery due to the amount spent.
I also liked the fact that relevant information for my pets needs was sent via email which was a nice personal touch.
I will certainly be continuing to shop with VioVet.
I have been ordering dog food on line from Viovet for a long long time. I order for my daughters pooch at the same time. The website is so easy, I just reorder and add the extras i.e. frontline, wormers etc. for which I get a reminder too! Dog food is heavy, but its delivered to my door, and because it costs over a certain amount,
delivery is free!! If I have a problem, which is hardly ever, its sorted immediately. Recently, a box of dog food went missing on the delivery van. The Viovet team were so very helpful, kept me
imformed every step of the way and within a few days a new batch was delivered. This makes life so much easier than having to go out to buy and trundle home with dog food, wet and dry. Thank you Viovet, keep up the good work!!
Very pleased with Viovet, free next day delivery. Always on time
Excellent service order delivered within 24 hours.
Helpful and quick ordering over the phone - best price around by some 25% and delivered free of charge, next working day. Delivered product exactly as I asked and even sent a photo to confirm the product package was hidden in the place requested. Regular email updates so reassured everything was progressing. I was confirmed the stock existed on the call and even though I called late in the evening, the product was still shipped that day. What more could I ask for.
Easy to use website and the product I bought works really well. The Car-Pet hair remover and cleaner works really well. I have 3, mostly white cats and a black suite!!! But this product does the job really well, am very pleased with it and would recommend it and the company. Thank you.
Easy to use website, competitive prices and always without fail next day delivery. This company has never let me down. Cannot recommend this company enough. Five Star Rating!
all the products are the cheapest on the Internet and excellent service I won't buy anywhere else now
I have used Viovet for many years now and have always found them excellent on price and service, and was particularly pleased when my last order arrived the day after placing the order especially as it was prescription medicine for my dog. Thank you.
I have been using VioVet for three years. The prices are great and the City Link delivery service is brilliant. I can order one day and it is delivered the next as standard with plenty of information about the progress of the order right up to confirmation of delivery and who has signed for it! I would not hesitate to recommend VioVet.
Bought Large Breed Puppy Barking Heads. Good price. Excellent delivery. Arrived next working day as stated. Have saved the site to my bookmarks and will use again! Thanks.
I use VioVetfor a number of pet related items and often, as most of us, do forget my password. All is not lost!! a quick phone number they can see all my details, remind me of my latest orders and process it there and then.
A very helpful team and a nice friendly voice on the phone.
Why do I use VioVet?
they are quick to deliver
on the whole cheaper than most high street shops?
offer advice as well as service!
the whole experience is easy!
many thanks VioVet Team
Ordering by phone takes only a couple of minutes, it is confirmed by email and arrives within 48 hours. Email messages tell you it's on the way.
im very happy with the products i ordered from viovet. had i noticed that the delivery service would be with citylink i probably wouldnt have ordered from viovet. i even had to put a notice on the neighbours door to inform them that they kept delivering to the wrong address.. even though my door is clearly marked with the correct address that was on the package as well. tried notifying their customer service and they would "take notes" of my message but would have no record of it the next time i called. not the first time i have been disappointed with citylink, and will not order from a company that uses them.
I have had to change my cats diet to urinary s/o which is very expensive through the vets. Ordering online here was very easy, emails for confirmation on ordering and all through to being delivered, this was a fantastic service, I will be ordering again but will also order food for my dog, thanks, realy appreciated!
I had to return one item from my order and VioVet could not have been more helpful. The item was uplifted from my house and a replacement delivered at the same time. They were also great at keeping me informed by email of the status of my order. Definitely recommend!
Very good price and delivery. Will keep an eye for other great deals. A+++++
Constantly good service and excellent prices on the best products. Quick and efficient delivery. An excellent company to deal with.
Prices were very competitive and the delivery costs better than some of the other sites visited! Items were delivered on time and most importantly, what I ordered is what was delived. VioVet kept me up-to-date with the progress of my order by email so I knew when it was being delivered.
I get loads of stuff on Viovet - the prices are really good - much cheaper than buying stuff at the vets and it gets delivered really quickly.
Their food prices are comparable to others sites. I ordered a prescription flea treatment and had no problem e-mailing the prescription over. The cost of the prescription plus the treatment was 10 quid cheaper than buying it at the vet. It was delivered within a day or two.
No problems at all - I have used Viovet for almost 18 months now (which was when I had my first puppy - I now have 2). Everything I have ordered has always been delivered promptly and their service is excellent.
I have used your services on a couple of occasions and have found your staff very polite and friendly at the same time you give a professional service. I would use you again and at the same time recommend your company to my friends.
I found Viovet through a search engine, I was more than happy with the price of a specific hypoallergenic dog food. I ordered it, and expected delivery within a week......I was amazed at the communication through the whole process, I knew where my parcel was, right up to the point it was delivered......which was less than 24 hours after the order was placed. I would recommend viovet to anyone........Great price, Great service.
Best price on the net for the cat food I was after, and couldn't believe how fast it was delivered. The cats whiskers!
Super fast & friendly service. I would highly recommend them anytime to everyone!!!!
I placed my order at 6pm & my goods were delivered by 10am the next day what a great service. I received emails to update me on
the status of my order. Would certainly use this company again.
informed when delivery would arrive
arrived on time with special instruction to leave with neighbour if out
I would recommend this company to you without any reservation. It makes my life so easy to order prescription tablets for my elderly dog. Bearing in mind that sometimes i live in Spain during the year nothing can be too much trouble for VioVet. I ordered a pet stroller last week to be delivered here in spain and received it today. It took just 4 days excluding the weekend I was told of all the delivery charges and the girl who took my order could not do enough to give me as much information as possible about the product. My tablets always arrive on time and i am even sent an email to remind me when i need to order, which is ideal for someone as busy as myself. One fault though, I am always forgetting my password and can never find on the website where to go to Forgotten Password so i end up ringing instead.
Thanks so much for the review, we really appreciate it. If you try to login but get your details wrong then on the page that tells you that they are incorrect, you get a link to recover forgotten passwords - or you can just go to https://www.viovet.co.uk/password_forgotten.php
Let us know if you need more help.
very good service, friendly when contacted on the phone, very fast deliverly cheap prices which is nice to know when you have a dog that has an ongoing illness and you need ongoing meds.
Execellent service, great communication with regards to delivery. Cant fault the company or service.
Reasonably prices goods.
I like the fact that my order is tracked and I mean tracked all the way, with e mail updates rather than me having to click a link and then find no info, which I have found with other suppliers.
The goods are always well 'wrapped/boxed' which also gives me confidence that I will get the goods in perfect condition and not get the hastle needed to return faulty goods.
Had very good service from Violet and would recommend them to anyone who requires problems sorted for their cat or dog.
Was the cheapest product on the market and with the free delivery I was impressed. The order arrived very promptly and overall I am very pleased and would happily use VioVet again.
I placed an order by phone and spoke to a very pleasant and professional operator who very quickly found my details and was able to see what I had previously got.
The whole prosecess was completely done in a matter of minuets .
My delivery arrived in only two days,securely packed.
I was very pleased with the service.
Have ordered James Wellbeloved Puppy twice, and Junior Lamb and Rice once now and am amazed that even delivered it is considerably cheaper than anywhere else.
It comes well protected in a robust cardboard box and is always delivered promptly.
I am very pleased with the service.
I love viovet, the sales people are very friendly and helpfull, the service is fast and reliable, they have a easy to use web site,and a huge range of products, an excellent service.
great service from viovet only down side was the delivery company left my parcel at the side on my bins, at the front of my house. I asked for it to be left at back door if i was out