the first very large ordered that was placed,i was very pleased with, good discount a great service no allan key to assemble the dining table,fortunately i had my own . the second delivery of one item took a long time to be delivered and i was sent shiny handles instead of matt .i phoned keighley at customer services and the matt were received the next day. the delivery men were brilliant both times.i'm a happy customer and would recommend oak solutions
I bought wardrobes, chests of drawers, office desk, TV cabinet, dinner table and coffee table. The furniture looks fantastic, and the wood finish is beautiful, but assembling it is a nightmare! I found that dowels/pegs didn't align up, and some panels didn't fit and had to be adjusted. If your ok with tools and don't mind putting some work in then the furniture is worth having at the low price, but if you expect it to be perfect I wouldn't order it.
Having ordered my furniture I was aware that I would have to wait a while for it to be delivered as it was not all in stock even so it was not long before I got an email to say it was being delivered
The delivery was within the time scale given and the delivery man was both helpful and friendly . The furniture was very well packed .
I am delighted with the price and the quality of my furniture ,and would recommend this company .
If I need more oak furniture I will be sure to use this company
We have bought from Oak Furniture Solutions on a couple of occasions and have always found their service excellent. Their communication of order status is second to none, both when an item was is stock and when we had to wait a while ( which we were fully aware of when we placed the order.) Packaging was very good indeed and delivery arrived in the allotted time span. I would definitely use them again.
Excellent delivery from time of order, great customer service but such a shame goods were damaged on arrival- finish of product could b improved glue around hinges and wipe down before packaging.
I have bought two lots of furniture from the company before, and another lot on order now!
All items of good quality and well made. Would have like to receive all the items quicker normally, but in our particular case this didn't matter as we were given a bit more time to decorate the room the furniture was going into. Otherwise very good service and would recommend to others.
Delivery company very approachable and willing to change delivery address. Quality of item - dressing table stool - is excellent . It's a pity I do not want any more furniture so that I could use this company again!!
Absolutely no problem atall. Website easy to follow and very detailed re items in stock with good information on each. Delivery very quick and an obliging delivery guy who took through to bedroom - I am disabled so was very grateful. Brilliant, I will be back!
I originally ordered four dining chairs from another company, but they only delivered two. After several phone calls and emails, they told me that this particular chair was out of stock from the supplier for at least a month. I looked on-line, found that Oak Furniture Solutions stocked the same chair, placed the order and the chairs were delivered with a few days.
And they were slightly cheaper! So I'm definitely a much happier bunny.
A lovely piece of oak furniture that is just what we were looking for! It was easy to place our order and delivery was much quicker than predicted on the web-site.
I would certainly go back to the company again if I need further similar furniture.
I have brought a sideboard from oak furniture solutions on line even though the furniture delivered, at the time had a slight problem with the door . Oak furniture send someone around to fix it and when , it seemed that it could not be rectified they ordered a new side board and replaced for me. Thanks for such a good service.
The CD cabinet was delivered very quickly. It was packaged very well indeed. The only criticism is that the information about the cabinet, on the web site, stated that 300 standard CD's could be stored, this is not the case. With the standard CD case width of 10mm the cabinet can only store 200 CD's.
Pleased with the furniture but after sales poor. Double bed had no instructions or screws. We couldn't put the bed together . I contacted customer services and was told that the items would be sent out by first class post and we would receive them the following day. I explained the importance of express delivery, as we had elderly people staying and they would have to sleep on the floor on a mattress. We did not receive them as promised and when I called up again the agent was most unhelpful.
Excellent sales policy but when problems arise it takes an age to correct. I paid for a variety of furniture over 7 weeks ago and I am awaiting delivery of a 3rd dining table. Hopefully this one will be fit for use!
1. Serious lack of quality control on ordered products.
2. Insufficient packaging on heavier items resulting in damage during delivery.
3. Your courier partner should not be operating a 1 man delivery service to the door Some items are too large and heavy for 1 man to unload off the van and deliver to the door causing damage to the furniture.
I ordered seven pieces of oak furniture and they are all good quality and exactly as described. The packaging was also good which meant they all arrived intact. Delivery time was quick and efficient and staff that I contacted to place the order were polite and helpful.
Loved my table and chairs would recommend oak furniture solutions.
I was so impressed with the quality of the bedroom furniture I ordered and was equally pleased with the service I received from this company, The furniture arrived as promised, and looks even better than I was expecting. I was kept well informed at all times regarding the progress of my order and would definitely use this company again.
Delighted with the whole experience.
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