Lipsy vurderinger

4

19. mars 2012

great for small & medium budgets

great for small & medium budgets

1

23. desember 2011

Horrible!!!!! Serious Warning!

I have had such a bad time with lipsy!
so annoyed!

Cant even begin..

worst customer service.
goes in one ear- out the other

First- I could not even figure out how to call them from the United States- as their website does not even provide the area codes needed for people out of the country (yet the sell to us!!) - so I had to use other websites and resources to even figure out how to get them on the phone!!

Then for my purchase-

I bought this blouse and
four days later the same top is on sell-
i get a hold of them to tell them this is unfair-

and them I learn I have to PAY to return the top (obviously not cheap when coming going from US to UK) and re purchase the top on sell!

like seriously- no other website would do that.
It has not even been a week- they should give me the sell price.

After this annoyance-
I searched lipsy reviews on google-

and came across the most recent reviews that were all NEGATIVE.
Others were even asking "why is lipsy customer service so bad"

Wouldn't you think lipsy would learn to treat their customers better?!

5

27. januar 2012

love lipsy

can always rely on good old lipsy for a decent frock

1

24. desember 2011

Really bad customer service and extreemly long delivery times!

My mom ordered a dress for me for christimas on the 13th of dec. The dress was on stock and they promised to send an email when the dress was dispatched. Now on the 24th she still havn't got the email or the dress! she emailed them to find out what was going on, and they just didn't reply!!

now my mom is really sad and feel bad because the christimas gift did not arrive! There homepage said 5-7 days for delivery, yet they couldn't even manage to send a dress, THAT WAS IN STOCK, in ten days!!

and by the looking at this homepage my mom was not the only one who got treated badly.

DON'T BUY ANYTHING FROM THIS WEBSITE! It sucks!

1

20. desember 2011

Rubbish customer service!!

i ordered a coat at £75 which was horrible, sent it back and lipsy said they hadnt received it even though royal mail had a signed signature from them. after sending a screen shot of the signature and waiting three weeks i eventually got my refund back. I sent a lot of emails which were not replied to so in the end i had to phone them. sent a complaint email last wednesday and nearly a week later i still havnt heard back. rubbish customer service. on top of that i had to pay to return my coat! absolute rip off!! i would reccoment orderin lipsy dresses etc off next, very, places like that where you are gauranteed great service.

Blake Satz synes vurderingen var nyttig

5

12. januar 2011

Loving it!

I simply just love lipsy! I have 5 lipsy dresses in my closet, all ordered from their site. Haven't had any problems with them so far! Their sizeguide is true to reality, their dresses are beautiful and I have only had great experience with the customer service!
Can recommend this to all!!

4

6. januar 2011

Love lipsy!

I love the lipsy shop but wish they had more clothes in my size! I am a 14 and struggle to find anything that fits. I like the website and the options are there for a 14 but its hard with clothes. i prefer to be in the shop and try them on straight away rather than receive them and find out they don't fit.

Theres bigger women in the world...please supply us with your lovely clothes!

1

19. desember 2010

Complete joke !

Ordered a dress for new year and chose the day of delivery, the dress still hadn't arrived a week later so we phoned up to see what had happened. Turned out that the dress had been delivered to the wrong adress, We live at number 41 and dress was delivered to number 21. To make matters worse when we asked what to do they told US to go to the house to try and sort it instead of lipsy trying to deal with it. Turns out it wasn't delivered there either. When we phoned up again they told us the money had been took out of the bank for the dress already and we wouldn't get it back untill we sent a letter explaining the situation. The money won't be back in the bank till after xmas now which is a complete joke ! Totally untrustworthy site and i wouldn't reccomend it to anybody !

Blake Satz synes vurderingen var nyttig

1

9. desember 2010

No customer service, poor stock availability & inaccurate website info

Totally dissapointed in their lack of customer service, stock availability & inaccurate website information.

I originally ordered a coat on 8th November with a quoted delivery date of 17th November. The delivery date passed so I was given a new delivery date, this date passed, the month turned to December and still no delivery. I emailed Lipsy asking when I would receive my order only to be told that they were having problems with the supplier & didn't have any idea when this item would be back in stock. It would have been nice if Lipsy had of kept me updated with their info, they had my email address to inform me of any new delivery dates or problems - but no contact whatsoever. I had to do all the chasing, emailing & calling. Feeling really dissapointed with Lipsy I then decided to cancel my order.

My partner has also ordered me a Christmas pressie from Lipsy which stated low stock but gave a delivery date, surprise -surprise, this date has been and gone with no delivery and no contact from Lipsy. They have now removed this item from their website but still not contacted my partner.

I wouldn't recommend this company. If you spot anything you like, shop around to find it or something similar. You can't rely on Lipsy.

Marlene synes vurderingen var nyttig

1

29. september 2010

NEVER RECEIVED ORDER, NO REFUND, STAY AWAY!

I placed an order on 08/30 dispatched on 08/31 and as today 09/29 I never received the order. I asked to be refunded to the customer care and they replied I need to wait until 10/13 before they can claim the parcel lost. Are they mad or what??? I'm amazed they're still in business with this crap customer care policy.
Anyway I asked a chargeback to my CC company and hopefully will have my money back asap.
I'm located in northern Italy and it's a real shame that for the expensive amount of £ 8 they do not offer a trackable reliable shipping service but a totally crap shipping.
NEVER AGAIN! worst online purchasing experience ever!
TOTALLY AVOID THEM!

Blake Satz synes vurderingen var nyttig

1

24. juli 2010

I hate this website!!!

I had 3 dresses in my "shopping bag" and by the time I went to check out 2 of them were sold out!! What a joke! Needless to say didn't order the third. What kind of business are these people running; never encountered something like this ever. Very upsetting as I really wanted these dresses :(

Marlene og Blake Satz synes vurderingen var nyttig

2

29. mars 2010

Poor return policy and service not consistent

I bought many items from Lipsy in the past but am reluctant to return as items recently purchased were not delivered. In addition to this, there have been occasions where money was taken from my account and the item not what was ordered- I called to alert Lipsy and they told me if I still wanted the item, I would have to order again.

I had to pay first for sending back the wrong item and it would be my responsibilty to make sure it arrived on the other side- basically recorded delivery. In order to claim money back for the postage, I was to send them a copy of the receipt.

The customer service over the phone also varies... Although there are items that I like, I don't really want to order in case anything goes wrong again - it happened too often to be a one off. Perhaps being bought by Next is not a good thing?

I sympathise with the lady who had her identity taken as did notice that Lipsy sometimes stores your credit card from the last transaction.

A reluctant customer.

Marlene og Blake Satz synes vurderingen var nyttig

1

29. januar 2010

Identity Theft Victim Speaks Out

Last Saturday I received an email alert from my bank of unusual activity on my debit card. I checked my account online and saw an unauthorized charge for almost $700 to a UK website I had never heard of called Lipsy.co.uk

I immediately called my bank's fraud department and alerted them that there was an unauthorized charge and I filed a fraud claim, and they put a block on the debit card so the identity thief/scammer who had obtained the card number couldn't do any more damage. My bank then reversed the fraudulent charge.

3 days later I look at my bank balance and the fraudulent charge has once again shown up and money has once again been taken from my account. Apparently Lipsy filed a claim because the fraudulent charge made by the identity thief was reversed. So I had to file another claim to try to recover the money that has been stolen from me via Lipsy's website.

I am getting hit with daily overdraft fees as a result of the double whammy of the theft of my identity and debit card by the original identity thief, and Lipsy taking money from me the identity theft victim rather than going after the criminal who they allowed to purchase items with a stolen debit card on their website (a website which obviously has piss poor security if it doesn't have safeguards in place in its checkout system to prevent criminals from using stolen debit cards on its site.)

So now I've been victimized twice: once by the identity thief who obtained my debit card info, and then again by Lipsy who filed a claim to grab money from me, the identity theft victim, rather than trying to catch the identity thief who stole my info and card.

To summarize: the identity theft victim gets screwed, and both the identity thief (who ordered items with the stolen card) and Lipsy (who made a profit on the items it sold the thief) end up making a buck off the theft of my identity.