Just Eat vurderinger

5

21. mai 2012

YUM!! YUM!!

First class service, easy to select food required, and order it.
Delivery times were as stated, and food was thoroughly enjoyable

1

19. mars 2012

dissapointing

we placed a order at about 6pm on a sunday night, we was waiting for the order for about two hours, then just eat rang at 8.20pm to say that the food place had came but couldn't find the address so they returned to the restaurant. i feel that where we live is not a hard place to find, and we have never had this problem before. i always find theres a longer wait for the order to come, we always waited at least 1hour when we used just eat before

for future times i will call straight to the take away place, to place my order as it will be a lot quick

sean

Ben Simpson synes vurderingen var nyttig

3

21. mai 2012

Did not connect

Tried to use for a local take-away but could not find them on the site. Not updated.

5

19. mai 2012

Yum Yummy

a very friendly site ,been using them for a few years now ,food always hot a good choice of take always and service so far superb

1

15. mai 2012

Pass the blame - no refunds policy

I recently placed an order through just-eat. Having waited 1.5 hours for my food to be delivered I rang the restaurant in question who took an aggresive tone and told me that Just-eat had not passed on my contact details to them. This was not true as I had in fact included my address, landline and a mobile number! However, factoring in that I had already waited 1.5 hours for my order coupled with the rude manner of the restaurant I decided to cancell the order. I then immediately rang just-eat to complain about 1) the time taken to deliver the food and 2) the aggresive tone of the restaurant and 3) the fact that the restaurant was blaming just-eat for the issue. On the phone Just-eat seemed very concerned and willing to do everything they could to help rectify the situation, however on sending them multiple emails thereafter all I have received back are responses telling me that they are sorry for my experience but that I will have to take it up with the restaurant. There emails have always been short and blunt - not addressing any specific areas such as the restaurant blaming them for the issue. Having followed up with further emails explaining that I am in fact a repeat customer I received the same response. Just-eat? More like Just-rip-off. Just eat is a company that plays pass the blame. Do not use them as its just as easy to contact the restaurant yourself.

2

14. mai 2012

Forever having problems

I have used these guys a few times and something always goes wrong you either have something missed off the order or it is super late and when you ask the company themselves to help or define you want a refund they take no responsibility - id stay away unless you want crap service from a crap team.

1

11. mai 2012

Let down by some of their outlets.

A great way to buy delivered meals with a wide range of menus in many areas. Unfortunately some of the suppliers fail to meet their offers and the customer often doesn't know until the order arrives. I will not be using them again unless they get a grip on checking that suppliers offer what they advertise and Just Eat at least attempt to resolve issues.

5

10. mai 2012

very useful,very easy to use

easy to use and got numbers easily

4

7. mai 2012

Easy to use..

Easy website to use. Offer a good variety of takeaways. Have deals on every now and again. Only down side is being charged for paying by card but I suppose they have to make their money somehow.

5

7. mai 2012

Very useful!

I've used Just-Eat a few times now, and haven't had any issues. Their website has a very comprehensive list of participating restaurants in my area, with everything clearly labelled, including any charges and delivery/collection details.
On one occasion, my Chinese was delivered without it's order of ribs, but after one quick call they were brought out to us.
I can't fault the website, or it's system, and can't fathom why some people are giving Just-Eat.co.uk a low rating, because their order was messed up by the staff at the restaurant.
Just-Eat didn't cook your food, you chose the place which you wanted to order from, blame them.

1

6. mai 2012

Absolutely Rubbish!

Used Milano Express through this site and received nothing but horrendous service and food! We ordered online which took about 4 minutes for the payment to go through and when we rang Milano to confirm it had been processed, they said it had come through but with no address and asked me to 'just re do it'. Obviously I said no as it hadn't occurred to them I'd be charged twice. They said they'd ring this provider to get the address. I asked if they could call me back to confirm it's the correct one as he said he wouldn't take my address over the phone; needless to say I didn't receive a call back. When I called back an hour later to see where my food was, they said he was at my door when he wasn't so they said he didn't know. About 10 minutes later, I got a call from the delivery man saying he was lost. In total, it took an hour and a half to reach us! When it got here it was stone cold and had to reheat. It all tasted awful so just chucked it! Horrific service and am angry that this site just lets any old business use it. Will NOT be using again.

5

6. mai 2012

Just Eat

Best food and best price.Thanks

3

6. mai 2012

It's okay

Just eat is okay if you know what food place you want to order from. But when looking for something new to eat, It is very annoying looking for food. Firstly they should include caterogries and types of food that you can find for your taste. Instead of looking around in 5-6 outlets for specific foods such as Grill food, Indian, Halal....

1

6. mai 2012

Simply useless. A simple process, yet completely inept.

1-Misleading information regarding restaurants capability to deliver to my area. Go direct to restaurants. Customer service is useless at just-eat for information and assistance.

2- even when 'collection only' is stated, we arrive to restaurant to find that this service is not available. Just eat confirmed a 3pm collection time.

3-
no refunds received (waiting on 2 to come throug, if they do at all!)

1

3. mai 2012

Bad when things go wrong.

Been a Just-Eat customer for several years without problem until last weekend. Order no. 21497007.
Basically the restaurant delivered totally wrong food , even that was very very poor quality. ( ordered plain chicken x2 for 2 year olds & was sent spicy chicken covered in onions ). Offer on page said spend over £25 , get a free bottle of wine ~ no wine sent.
Driver was unable to give me a contact number for his restaurant from his mobile which was strange , but got in touch only to be told they would not replace the food nor send the wine. Then had phone put down on me twice. Appalling.
Spent an Hour on Just-Eat chat & they could not get a reply from restaurant , same again sunday until finally restaurant answered & told chat they would contact me & visit me personally on monday with a free meal & bottle of wine & a personal apology for the terrible service.

That did not happen - no contact , no meal , nothing. Contacted chat again to inform them. Again they could not get a reply from the restaurant for several hours. Quote from email :-

"I have spoken to the restaurant owner for you, they have said that they are unhappy with the order you received.

I have checked on our system and spoken to the owner, this restaurant is under new management, this change happened last week. The restaurant have not as yet sent us there new menu to update on the website. They have said they are trying to stick to the menu shown on Just Eat as best they can to avoid customer complaints but as they are new owners this is sometimes not possible."
...So they let the restaurant lie & give poor service & still give no compensation. Basically a cheap bottle of wine cost me £27.

Lesson learned , after using Just-eat for almost 3 years i will not be using them again. Also i did leave a poor review for the restaurant , but it seems Just-eat have removed it. I questioned as to why it was not visible ( they could see it & stated it was on the system ) but would take 24 hours to appear. It's still not there 4 days later Just-Eat.

3

2. mai 2012

Just Eat Cure For Refused Orders

I have been using Just Eat for a while now and as a regular user i just wanted to share some information which i think may be useful, regarding 'refused' or 'rejected' orders.If you have not had a 'refused' order you are lucky it is very anoying when you type in the first part of your postcode,get a list of takeaways place an order and a few minutes later you get a message from the takeaway to say your order was rejected and your payment has been ring fenced by your bank and you have to wait 7 days frustrating isn't it? whats that all about? the clue to this riddle is actually on their website 'FIRST HALF OF YOUR POSTCODE' most takeaways on just eat seem to only deliver within 3 miles so after typing in the 'first half' of your postcode dont expect that the list of takeaways presented will deliver to you.To avoid the curse of the 'refused' order and wasting your time use online maps to check if you are within 3 miles of that takeaway.Some takeaways will deliver over 3 miles i have even recieved an order from a takeaway over 3 miles away and a week later it was 'refused' !! i have even had a call from just eat to say that the takeaway can deliver if i pay extra for the mileage i dont mind paying a bit extra to ensure my order is not 'refused' and that i get the food i want and to save time i now include some comments for the takeaway 'dont reject this order i will pay an extra £1 per mile upto a maximum £3 cash to your driver if i live over 3 miles away' i have found this to be the most efficient and hassle free way of ordering ..hope this helps

3

2. mai 2012

Hit and Miss

I've had some great service and food from Just Eat, other times it's been awful. But, to their credit, they've done everything in their power to sort it out. Word to the wise, go through the nectar website and collect points :D

1

30. april 2012

Unreliable and therefore useless

I'd used just-eat a few times without problem so Saturday night, with guests round decided to order a curry. Order was placed and accepted at 20.10 and the delivery time given was 21.15 - fair enough. 21.30 and no sign of our food so I contacted the restaurant who claimed no knowledge of my order despite the accepted status of it (confirmed when I received an email later that evening). No offer to hurry us some food round so I was left with hungry guests and no food - deeply embarassing.
Contacted just-eat via the chat service. Took a while to get back to me and then only said they'd give me my money back - no compensation and (still) no food. I said i wanted compensation so they said I'd have to email which I did.
Just-eat got back to me to say that the restaurant had accepted the order but there had been a printing error. Apparently the machine would have been beeping so they should have known and contacted just-eat. I've no idea whether it was just-eat's fault or the restaurant - but it sure as hell wasn't mine! Still no offer of compensation.
My conclusion - the service has to work 100% of the time or else it's useless. It does not work 100% of the time. I'd recommend just using it as a menu viewing service - don't order through them unless you're prepared to go hungry on occasion.

1

30. april 2012

Unethical Practices & Dismissive Customer Service

just-eat.co.uk is an online takeaway delivery aggregator. With thousands of takeaway outlets on their books, they aim to provide a central point to order local services online. The site contains Indian, Chinese, pizza, Thai, and more. Sounds ideal, right?

You’d think so. At least, until you examine how the site actually works. It’s actually closer to an online gambling site; so if you like risking your money on a bet, this is the site for you. Here’s how it works:

1.You choose a restaurant and select your order.
2.You enter your debit or credit card details.
3.The website places a 10-day “hold” on your funds.
4.This is the fun part: the website THEN contacts the restaurant to see if they’ll accept your order. Of our two attempts, both orders were refused with a message “Restaurant too busy”.
5.If you’re lucky, you get a meal. If you’re unlucky, your order is rejected and your funds are “on hold” (inaccessible to you) for up to 10 working days – or two weeks of real time.
6.You can bet again on another restaurant if you have more funds available, but of course you’re making the same gamble. Our attempts resulted in the full value of TWO complete orders being “on hold” for two weeks, with no sign of a meal.
The fun continues when you attempt to complain about this situation. Not only are you advised that this is the only possible way to handle such transactions (anyone familiar with online payment systems knows that this is not a true statement), you are pretty much served with a “tough luck – that’s what you agreed to” response.

We carefully scrutinised the site’s terms and conditions, and at the time of publication there was no such condition present. Whether or not such a condition gets added, there are seriously moral and ethical issues with such a major aspect of the service being buried in small print.

We’ll also note that, despite claims by the company that they are “merely” putting a hold on your funds (as though that makes a difference to you), the follow up email you get later directly contradicts this. It refers to an actual refund: “Unfortunately, they can’t carry out deliveries at the moment. If you paid by card, you will be issued with a refund.” So someone’s telling porky pies at some point – either the customer service folks or the system email they designed.

For added laughs, they’ll then taunt you with a “How was your meal?” email. We can only assume at this point that we’re dealing with a highly sophisticated process designed to anger you as much as possible in some sort of cruel social experiment. They may as well have sent “Feeling hungry? Hah! We have your money, and you have no dinner! Ha ha!”

Additionally, we were advised – on the telephone at the time – that “the screen shows that the restaurant is closed” and were encouraged to “refresh the page” to see this update. Of course, we didn’t, because doing so would obviously show an amended closing time which was NOT there at the time of ordering; instead, our suspicions heightened, we immediately took a screenshot of what we could see.

We were later advised that “we have over 10,000 restaurants, so we can’t check they’re open”. Really? “We’re far too successful to monitor our own processes” is an excuse now? Wouldn’t it be great if, say, [link] adopted this policy: we’re far too successful and sell far too many iphones to check if they all work, so if yours doesn’t: tough luck! Here’s a tip: if you’re so wonderfully successful that you have so many restaurants on your books, use some of that money to put adequate processes in place. Yes, it costs some of your clearly large profits from the exhorbitant success you’re boasting about, but that’s what keeps you from being an unethical business and getting dire reviews like this.

A quick review of their Facebook page reveals a plethora of different complaints, from meals arriving hours late or not at all to payment issues.

Worst of all, the terms and conditions pretty much, summarized, say: “We’ll take your payment. We accept no responsibility for anything. If anything goes wrong, you have to take it up with the restaurant directly.” In addition, the terms contain prohibitions on your disparaging or criticising the company publicly, and threatens to ban you from using the site if you do. Freedom of speech is not high in their list of priorities, and neither are customer complaints.

Our advice, then? Unless you enjoy a flutter and receiving condescending, dismissive emails – phone the restaurant directly. Don’t trust your dinner and your bank account to an online gambling site, which is the best description we can think of to describe just-eat.co.uk. The moral, ethical, and legal landmines involved with doing business with this site are best left to consumer protection advocates, not the general public.

Because our complaints are ongoing with this company, we will edit this review with updates. This far, our issues are being dismissed offhandedly.

UPDATE: After an extended email conversation with “[name]” at just-eat.co.uk, the company has indicated clearly that it does not consider unethical business practices to be a serious issue, and that it has no intention of addressing these problems. Please be advised that this is their official position before you consider risking your hard-earned money with them. You enter your payment details at your own risk; we strongly urge you not to risk it.

We’re not sure which of two possibilities is more worrying. The company has made it abundantly clear by telephone and email that it does not care about these ethical issues. Either just-eat.co.uk doesn’t understand why this business model is unethical (which is a horrifying thought) or it does understand that it’s unethical and simply doesn’t care. Both possibilities are extremely worrying, but we’ll have to leave it to you to figure out which of the two it is.

James synes vurderingen var nyttig

5

29. april 2012

Just moved in

I just moved into a new place and just eat has saved my life

1

28. april 2012

Terrible & Expensive, go direct to the shop!

Their order times are not reliable, even the take away we ordered from announce the level of difficulties with Just Eat, their support took 15 minutes to reply. Ended up picking the food up ourselves in the rain which is why we wanted it delievered in the first place. 50p to use a debit card, £1.00 for delievery. Which was not refunded as they announced:

"unfortunately we cannot refund you the delivery charge as you would have to had taken this up with the restaurant"

Really not worth it, more hassle than they are worth.

4

19. april 2012

Does what it says

You can order stuff and have it delivered conveniently. It can't hurt to call the take-away about 3 minutes after you place the order to make sure they actually have it in their hands though

5

16. april 2012

Fast becoming a family jewel.

I have just recently been introduced to this site and have to say it is wonderful. Being outside the town centre I thought that take-away home delivery outlets we non-existent. My daughter suggested trying Just-eat and after putting in the postcode we found about 17 home delivery food outlets of various nationalities cuisine. Used the service and had a great meal, with good portions, great taste, delivered hot by a very nice young man and 15 minutes earlier than expected. Would use the site and the restaurant again without hesitation.

5

15. april 2012

Simple to Use and Convenient

I have used this website on and off for 6 months now and I got to say I'm disappointed at the 'unfair' criticism just-eat has got. I would like to say all bar 1 time I have had a flawless service the only time I had issues was me pushing my luck trying to use a Take away in a different town.

The only problem I have found is the quality of some food but that isn't just-eats issue. The site is really easy to use and when some websites couldn't find my property on the Postcode locator Just-eat did. The only niggle is the 0.50p card charge but i don't mind paying it for the convenience of the thing.


So Accolades to you just-eat you provide a service I am 100% Satisfied with

1

14. april 2012

Easier to go direct

Tonight my order was rejected. The takeaway had delivered last week but said it was too far this week. Apparently they have the right to reject orders even if they are listed under your postcode. This means placing and paying for an order in full before you even know they will accept your order. Now I have to wait 4 days for my refund to clear back into my account. Not the first time I've had a rejection and had to wait to get my money back. They take your money without knowing if they can provide the service and their answer is that the contract is between the takeaway and the customer. Also charge admin fees for debit cards which do not incur fees and allow the takeaways to refuse to rectify complaints if you make one. Quite honestly you are better off building a good relationship with your local takeaway direct. Not really sure what the point of JUST EAT is other than it is an easy way to see a menu.

3

12. april 2012

Yum

A very handy site to find local eateries and read reviews and offers all in one place - fab !

1

10. april 2012

Quite possibly the worst customer service ever. I would strongly recommend not using this company.

After ordering a meal for me, my partner and our daughter on Sunday evening, we were advised a delivery time of 9.00, it arrived 9.35 pm, I can accept that, there can be delays. However, what I can not accept is for a full order to be wrong, an order containing ingredients specifically requested NOT to be in due to an allergy. A meal deal was also ordered, that arrived with no chips, garlic mushrooms were ordered, we got chilli mushrooms (again inedible due to allergy) lilt requested, 7 up provided, chicken wings ordered, what i got was 4 pieces of chicken in oil soaked batter, in a pool of oil. As soon as we opened the meal and noticed NONE of it was edible, I went on to live help with Just eat, where i waited for 27 mins, before trying again, eventually I got speaking to a "customer service member" (please note, I use that term loosely) I asked her what the procedure was to complain about food etc, she replied "just email this email address info@just-eat.co.uk and we will deal with the matter for you" *paraphrase*. I did so, heard nothing back until 2 the next day, where another staff member said she tried the shop, but they were closed and her colleague would try later. I got an email from (coincidentally enough) Deneice, who said the shop weren't willing to refund as I didn't contact them the previous night, well I didn't, on the advise of Deneice, so emails went back and forth and Deniece proceeded to say it was my fault as i didn't contact the shop, despite her telling me not to, and to contact just eat directly??? she has since ignored my emails, even after I asked how to make a complaint about the service received from just eat. I now realise why she asked me to "email my complaint", it was 15 minutes before the end of her shift on a public holiday weekend, didn't want kept behind. I have copies of all chats, emails, even photos of the "food", and more importantly the requests that weren't followed which nearly caused a serious allergic reaction. I doubt anyone from Just eat will see this, never mind reply. I will not be letting this matter lie, as stated before ALL correspondence has been kept, along with pictures of the food. These are currently getting made into a (non-libellous) blog, which shall not only be posted to my facebook account, but to my several thousand followers on twitters, many of whom will retweet the link on my behalf. That is only my first course of action, i am also looking into (despite the relatively small amount) the legal ramifications/validity of the "contract" between myself and just eat, and the validity of their T&C's. I shall keep you posted on any updates, if any, I receive from just eat, and will also post a link to the blog, please feel free to comment and pass on.

1

10. april 2012

DISGUSTING SERVICE, POOR COMPLAINT PROCEDURE, GOT FOBBED OFF AND ROBBED AND DID NOT RECEIVE MY ORDER.

[name removed]:
still waiting for anyone to contact me regarding our order not being delivered last night. this is my 3rd message to you.

Welcome to Just-Eat Customer Services.

You are through to [name removed].

How may I help you?

[name removed]:
Hi
[name removed]:
our order was not delivered last night and payment has been taken. this is my 3rd message
[name removed]:
nobody has contacted me whatsoever, i was waiting until 230am for our food. i gave up after noone was answering the numbers provided
[name removed]:
We have a note on the system saying that you were informed via email.
[name removed]:
The order has been canceled
[name removed]:
The money will be shown in your available balance in 5-7 working days as this is in a pending transaction and has not left your account.
[name removed]:
no email has been send whatsoever. i recieved an invoice and that is all.
[name removed]:
i have called the bank 5 minutes ago and nothing was refunded.
[name removed]:
my partner called the takeaway and they said someone from just eat will call but noone has. im still waiting
[name removed]:
its takes 5-7 working days
[name removed]:
my bank said the payment has been authorised and they cannot stop it from leaving. dont fob me off with that. what are you going to do about your mistakes?
[name removed]:
my order was supposed to be here by ten past 12 last night. still waiting. i will not be robbed.
[name removed]:
The order and the payment has been canceled. This may take 5-7 working days. Once the payment has been canceled the bank will get a code from us to out the money back into the account.
[name removed]:
why has nobody been in touch with me? i was waiting until 230am for my food.
[name removed]:
can you answer my questions?!!
[name removed]:
I have just answered your questions
[name removed]:
ok will just not use your service any more how does that sound in your brain
[name removed]:
what is your complaints policy and hhow do you plan to compensate for my losses because of your company
[name removed]:
I am sorry about this but this is how the system works.
[name removed]:
why has nobody contacted me either?
[name removed]:
You may need to contact the bank if you want the payment to come back faster.
[name removed]:
Please email us at hlp@just-eat.co.uk
[name removed]:
it is not my problem it is yours how are you going to compensate for this?
[name removed]:
these are your errors
[name removed]:
We are not able to compensate you for this.
[name removed]:
what wil emailing you AGAIN do?
[name removed]:
it is your fault, its your website. you've robbed me.
[name removed]:
The resturant were not able to deliver the order. We only know when they tell us and we let you know.
[name removed]:
we have them on the phone. they said you should haave been in touch and nobody has been in touch WHATSOEVER.
[name removed]:
YOU HAVE NOT LET US KNOW AT ALL
[name removed]:
I HAVE CONTACTED YOU AND NOBODY HAS EVEN BOTHERED TO REPLY
[name removed]:
UNTIL NOW WHERE I GET YOU SAYING 'I HAVE JUST ANSWERED YOUR QUESTIONS'
[name removed]:
CLEARLY YOU HAVE NOT.
[name removed]:
We have a note on the system telling us that you were informed.
[name removed]:
Please bear with me a few moments while I look into this for you.
[name removed]:
I can see you were not contacted last night in regards to this. This may mean the restaurant did not inform us of this until now.
[name removed]:
who left the note on your unreliable system? i was not contacted whatsoever, i have contacted you. no, wew have spoken to the restaurant and they said they told you last night and you were supposed to inform us. NOBODY HAS INFORMED US whatsoever.
[name removed]:
*we
[name removed]:
I am sorry to hear this but I will have to look into this and find out what has happened.
[name removed]:
i am being fobbed off. i want answers and a result now. we were left waiting and i feel robbed, im furious.
[name removed]:
you have said that already.
[name removed]:
You are not being fobbed of. I have told you that the order and the payment has been canceled and you will not be charged for this. you will have to wait 5-7 working days. In regards to the note the person is not here and i will have to email them to find out what has happened.
[name removed]:
5-7 days of waiting for your errors.i do not appreciate your condescending tone, chat person. You are fobbing me off. Please answer my questions. what are you looking into exactly? ive told you all you need to know, not what do you plan to do to compensate for your errors?
[name removed]:
i am going to post this whole conversation on the review site i have found regarding your company. So, i suppose you will startt being nice now?
[name removed]:
I am sorry but this is not our fault. The restaurant were not able to deliver the order. I am sorry that you were not contacted and I need to find out why you were not contacted and why they were not able to deliver to you,.
[name removed]:
I am being nice and am trying to help you.
[name removed]:
so just-eat accepts no responsibility for this whole shambles of errors? you are not helping, you just hit back with smart answers to fob me off.
[name removed]:
I am not fobbing you off. Please read the T&C and you will understand what I am saying.
[name removed]:
i need to find out why you have not contacted me whatsoever and why i was left waiting until the very early hours of the morning?
[name removed]:
oh, the famous T&C's, yes there's alot of talk about this on the website i am posting our little conversation to.
[name removed]:
In regards to the note the person is not here and i will have to email them to find out what has happened.
[name removed]:
also known as - FOBBING ME OFF!! How convenient 'the person' is not here. what is this phantom person called?
[name removed]:
move over, let me do your job for you. i know what i'm talking about.
[name removed]:
I am trying to help you
[name removed]:
how's that then?
[name removed]:
what have you done for me?
[name removed]:
I have explained to you what I need to do
[name removed]:
how are you helping, [name removed]?
[name removed]:
And how I need to do it until I am not able to tell you why you were not contacted.
[name removed]:
well hurry up about it and give me some answers.
[name removed]:
what's the phantom 'person' called who's not there?
[name removed]:
I am not able to tell you who that person was. I can not help you if you are not willing to understand. You want me to give you answers but if the person is not here who was dealing with this then how can I tell you.
[name removed]:
how convenient. the phantom person has no name. understand that i have been robbed and you are not able to do anything because this imaginary person is not there? nobody is dealing with this as i have informed you. NOBODY HAS CONTACTED ME. What do you plan to do to get answers to me NOW and not in the next year or so!!!
[name removed]:
[name removed] has emailed me, half an hour ago to 'inform me' my food cannot be delievered last night. PAAAHhhhhhhh
[name removed]:
She is not in
[name removed]:
well how can she email me then? the email has date and time stamp of 6:04pm today.
[name removed]:
Can you forward me the original email please?
[name removed]:
the email i have just received? yes. where do i send it? what will this achieve?
[name removed]:
Please send to [link] and I will have a look at this now for you
[name removed]:
I am trying to help you here.
[name removed]:
sent.
[name removed]:
Please bear with me a few moments while I look into this for you.
penny:
ok.
[name removed]:
have you received it now? 18:36 10/04/2012
[name removed]:
Yes. I have spoken to the agent that has emailed you the email and she has mentioned that the restaurant have just contacted her to tell her they were not able to deliver the order.
[name removed]:
This is not our fault. If they had rejected the order we would have contacted you to tell you but as they had accepted the order they should have contacted you and us to tell us that they are not able to make the order but in this case they did not do this.
[name removed]:
Is there anything else I can help you with?
[name removed]:
that's untrue. we had spoken to the restaurant previous to this conversation who said they had been in touch and we were waiting for someone from just-eat to contact us, until i decided to power up my laptop and get in touch again.
[name removed]:
*in touch with you
[name removed]:
So they informed you that the order was canceled and they will not be able to deliver this to you?
[name removed]:
do you think i would waste my valuable time complaining if i had been contacted aat all?
[name removed]:
no. NOBODY informmed me, which as i have said, why we were waiting until 230am for the delievery
[name removed]:
*delivery
[name removed]:
When did you speak to the restaurant?
[name removed]:
i called last night - no answer. my phone bills will prove this as we reached answer phone probably in excess of 10 times. we called them today and they told us you should have called us.
[name removed]:
the restaurant have said we are too far away to deliver, so why then does it show on your website that they deliver to our area?
[name removed]:
When a search is done with Just Eat this is done via post codes, however restaurants determined delivery through miles. Therefore some postal code areas are larger than others and restaurants may not be able to deliver as far. However they may be able to do this for a small charge.
[name removed]:
This is being to looked into as the search option will change soon
[name removed]:
so why then was my order accepted and i was left waiting around like i hahd nothing better to do with my time?
[name removed]:
so, it is a fault with the website 'are code' system, that i did not receive my order?
[name removed]:
*'area code'
[name removed]:
There is nothing wrong with the system
[name removed]:
18:48 10/04/2012 'When a search is done with Just Eat this is done via post codes, however restaurants determined delivery through miles. Therefore some postal code areas are larger than others and restaurants may not be able to deliver as far. However they may be able to do this for a small charge.'
[name removed]:
As I have explained to you many times before the restaurant did not contact us to tell us they were not able to deliver the order. We do not know of this until we are contacted.
[name removed]:
obviously there is, for me to not have received my order and my money 'pending'.
[name removed]:
they have, as i have told you many times before.
[name removed]:
Yes this is the restaurants fault as they accepted the order when they should not have
[name removed]:
i'l accept some vouchers for discounts, for my troubles from just-eat for the grief as well.
[name removed]:
I am not able to offer you any compensation as I have mentioned before.
[name removed]:
i'm willing to have this dispute in a small claims court and apply to watchdog to investigate this website and the apparent lack of accepting responsibility, non-existent complaints policy and for the chat hosts repeated condescending tone.
[name removed]:
I'm afraid there is nothing more that I can help you with regarding this matter, I have given you all the information I ca. If you have any other queries please feel free to call in or email us.
You have been speaking to [name removed]at Just Eat customer care. Thank you for using Just Eat and please come back soon.
[name removed]:
can*

[name removed]has left the conversation.

[name removed]:
Not a chance. you've lost good business and i'll be very sure to spread the word and seek my compensation.

1

9. april 2012

Awful site to order from

I'm trying to order on a Monday evening around 7PM-ish. I login with my details as I used this site before, and put my postcode in, the list of restaurants show up, I select one upon checking that they deliver to my postcode... I spend some time looking at the extensive menu, and make my selections... I proceed to pay... this site now charges £0.50 to pay by card, which is a joke. I select the pay by cash option, and click the button to put the order through... A few seconds later, my order is rejected because it was "too far to travel". I thought what a joke! The site had my postcode AND I checked the restaurant delivery area, and they deliver to my postcode, and charge 1.50 for that, which I was happy to pay... This is now 30 minutes through the ordering process... I open their webchat, and speak to someone called Aisha, who says that she is sorry about it, and explains if there is anything else they can do for me. I said "why not give me a voucher, a small discount for the trouble of having to order on another takeaway?", she said that she wouldn't do that, so I said thanks and will never order from just-eat again, after having used this site since 2008, because they became greedy and they run their operations without any sort of care or respect for their customers. Avoid Just-Eat, it's a favour you're doing yourself.

5

9. april 2012

The best

Makes it very easy to order food online. Great service

1

7. april 2012

Ridiculous service - happy to take your money but NOT take responsibility

We placed an order at 6pm for one of Just-Eats restaurants, requesting an order time of 7.15pm. This was for our family of 5. The order was "accepted" according to their website.

At 7pm Just-Eat phone to say that tonight the restaurant is too busy to accept our order. However, it will take between 5 and 7 days for our refund to be processed back into our bank account.

The Email which they subsequently sent saying there had been a "glitch" signs off with the words "Happy Eating"! What am I supposed to be eating happily? You sent no food!

Subsequent Emails just repeatedly say how it is everyone else's fault except theirs, the restaurant's fault for not delivering, the bansk fault for delaying the refund.

Ridiculous service. Do not use Just-Eat.co.uk

1

2. april 2012

Good, if all goes well but nightmare if it doesn't!

I have used just-eat uk for over a years and until Friday would have left a very good review. However, on Friday night ordered a take away. I got to the verified by visa stage, all went through but I didn't get an confirmation so called the take away to check they had my order. They hadn't so I ordered again. This time all went through as normal ref 20224903 arrived but no take away showed up. Rang take away again to be told they didn't get either order through. Checked with my bank and both times the money had left my account. The take away didn't want to know so ended up with no food and paid twice. Used just-eat on line chat to try find out what is going on, sat for over an hour and no one picked up my question. Sent emails, all have been ignored and when I tried to call them it said they were now shut. At 9.30pm on a friday night? Tried to call them again today and can't get through. Very poor service and not sure how to go about getting my money back!

5

2. april 2012

Brilliant idea, easy to use website, incredibly useful

All your local takeaways (well those smart enough to sign up to just-eat) all in one place, and the ability to have them deliver to your door with a few clicks, simply brilliant, such a good website for anyone needing a take-away. Only downside is that not every take-away will sign up, some will charge extra delivery costs and some won't deliver at all, but all of these are clearly stated on the website and this has nothing to do with just-eats ability anyway that is an issue with the individual take-aways.

1

31. mars 2012

Remove a bad review before I can get a refund!!

I received an incorrect order and was over-charged for the item. After speaking to the restuarant and getting fobbed off I decided to complain to Just Eat.
I used the Live Chat only to be told I needed to email, so my first question is: why have Live chat in the first place if they can't deal with things like incorrect orders etc?
So I sent an email, stating the problem and the issues I had, the email I got back said that they would call the restuarant and let me know the outcome. 3 days 2 emails and 1 Live Chat conversation later I received an email from Just Eat.
This email stated that to enable me to get a partial refund for being over charged and being sent the wrong order I had to remove my review for this particular restuarant from the Just Eat website!! I have to say this shocked me as I couldn't believe that Just Eat woud condone this as I thought they were supposed to be unbiased. How are other customers supposed to know the true ratings/reviews of a restuarant if they allow this behaviour.
So as far as I can see. if I have a complaint and deserve a refund the only way I can actually get it is by removing a truthful review and allowing people to possibly end ip having the same kind of experience I did.
Nice job Just Eat, nice to know your unbiased... NOT!

Just to add to this review... As requested by James from Just Eat I sent him an email with all the details and as of yet I still haven't received a reply! Is this another example of a company that offers shoddy customer service? I am beginning to believe so... I would love to be proved wrong......

Ben Simpson synes vurderingen var nyttig

1

30. mars 2012

Stay well clear!!

Before using this service I suggest you take the time to peruse their outrageous terms and conditions. Essentially they contain all the disclaimers necessary for Just Eat to do you out of your money.

The prices are incorrect, but it's not Just Eats problem! They are apparently not responsible for ensuring that prices are correct. Furthermore, incorrect prices do not entitle you to a refund.

The communication between the website and the user is at best extremely poor and you're never sure whether or not your order has been placed. You WILL end up calling the restaurant directly, which if you had done in the first place you would have received a better service and the correct prices.

Overall, I would not only not recommend this service to anyone, I would actually go so far as to advise AGAINST it. It got one star because I could not give it any lower. It is a legal scam.

3

29. mars 2012

good but confusing

the website makes it difficult to find menus and special offers. useful that i can pay by card or cash because most fast food places dont take card. helpul :)

1

29. mars 2012

Same old Same old.

My order had been accepted, waited two hours for the food, got a phone call saying they couldnt get in contact with the restraunt, and so my order had been cancelled. Apparently I was getting a refund... still havent got the money back, and would like to know why orders are being accepted even though you hadnt got through to the restaraunt yet?! Poorly organised site, be easier ringing up places yourself.

5

27. mars 2012

Great idea, well presented.

I have been using Just-Eat for over a year now, it was always tedious ringing up a takeaway to verbally place an order, which allows for human error on either end, especially with accents.

Just-Eat though is a really well done website and service, which lets you place an order over the internet easily, giving the takeaway all of the information they need to make your food and deliver it without needing to speak to anyone, there is no language barrier when using Just-Eat. It is kept simple, and works.

The only downside is if in your area, your local takeaways don't sign onto Just-Eat, in which case your options may be very limited, however, I live in a small town and I have a choice of 17 takeaways that deliver to me through Just-Eat.

1

27. mars 2012

Food never arrived, can not get my refund!!!

Order no. 19249704 placed on 5 of march 2012. After two hours of waiting for a food I did contact them on a live chat. The lady on the other side(Lusanah) said that she can not get in touch with the restaurant and my money will be refunded in a 5-7 working days.
After that time I have not received refund. Another chat with JustEat (Fatjona) - the same story - she did apologize and promised she will take care of this and will pass it to the admin department. She said:
-I can see the (previous) convesation and can see that there was a refund authorized. I do apologize for the delays.
After another 12 days - Still waiting for a refund!!!
UNACCEPTABLE!!!!
I will never use them again!!!

1

26. mars 2012

Try getting a refund!

What a shocking service! Ordered food on the 10/03/12. Awful food delivered, complained to the restaurant, refund agreed... 5 emails, 3 phone calls to just-eat and still no refund as agreed! Now they have offered a voucher for the amount spent, why would you want to use this service again when it's that hard to get your money back! The struggle continues... 26/03/12