Titmuss are fine until there is a problem, then they basically don't give a damn about their customers. We were supplied with potentially contaminated Arden Grange dog food and Titmuss would not take any responsibility for the goods they supplied, even though it is their responsibility under consumer law. This is the second instance they have showed a distinct lack of customer care and it will be the last, for us. We will now shop elsewhere.
Helpful customer services,excellent prices and prompt delivery along with free delivery makes me return to this company again as I know I can rely on them. Have had no cause for complaint but feel sure it would be resolved in the same efficient manner they conduct the rest of their business. What a pleasant change in this day and age.
Really can't fault at all. By far the best price even after hours of trawling the Internet. Delivered extremely quickly at no extra cost. Brilliant service with email and text updates on delivery. I wish all retailers were this good!!!!
Ordered 2 bags of Wafcol the delievry service left them on the doorstep so were promtly stolen, called gjw and they were fantastic replaced the next day and the value is second to none.
Thanks for a fantastic service and will be back for more in the future.
I have been using your online ordering and delivery service for my dog food requirements for a couple of years now and always been pleased with the promt and efficient service, no problems ever encountered....until my last order! which I had to chase for well over a week, four phone calls and eventually a trip to Tesco to buy an emergency supply of dog food as I had run out in the lengthy wait for delivery. I was assured and apologised to that my order would be with me and was 'on the van' ..still no delivery, so it was re-ordered, however it seems that you have started using a new courier service which I am compelled to say are totally inefficient and certainly not doing your good reputation any favours. When at last my order arrived a rather rude driver told me in no uncertain terms that the house name on my home should be bigger(??) as he had trouble finding me! Perhaps he should have gone to Specsavers? so with regard to couriers, if it ain't broke don't fix it, cheaper isn't neccessarily better! hope I don't have to do this again!
Ordered on a Friday. Monday was a Bank Holiday. Delivery E-Mail gave a link for tracking purposes but could find no tracking reference. E-Mailed them Tuesday to query it and they advise that tracking was not yet available and that goods should arrive Wednesday or Thursday latest. Goods finally arrived 18:00 on FRIDAY! Three days of hanging around and making sure somebody was always in to accept goods. They use Yodel for deliveries which is not good news as they are a very unreliable delivery company. Not sure if I would use Titmus again unless they can sort out a better delivery company!
We order all our dog food through GJW Titmuss and normally have delivery in a few days, my latest order was still showing as pending 4 days after order and I had to chase by phone to get an update, the person who answered didn't seem to care and advised an item was out of stock..I should not have chase to find this info out and i am now having to go to great inconvenience to purchase dog food until my order arrives, poor
Fantastic was delivered, within 2 days of ordering.
Very substantial range of products, top quality, very competitive prices, easy to order online, often delivers within 2 days, brilliant offers and definitely recommendable.
Excellent service - I ordered two bags of bird food and they arrived the next day - brilliant.
I do shop around for my dog food and have now bought from this company on more than one occasion. Great value for money, easy to use website and extremely quick delivery. Will be defiantly buying from them again.
Prompt service, good prices. I like buying from GJW. However, 2 packs of schmackos came in a box with enough shredding to fill up my recycling bin. My simple solution came in an even larger box with even more shredded paper. Please ease up on the packaging!
Good quality seeds, reasonable price and above all free delivery are the reasons I chose this company. This is my second delivery. Both have been excellent. My doves love sunflower seeds and thrive on them.
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