Purchased Xbox points on a Sunday evening and used this site for emailed delivery of points voucher only to receive an out of stock reply.
Would have got 5 star rating for an instant delivery.
Had work the following day, so I was not able to phone to deal with this but by the time I got home and checked my emails all was good voucher had arrived.
Would have been nice if there was a stock check before making a purchase I was only made aware of the out of stock issue after the transaction had been made.
I would use this site again with no issues in the past, but if I experience this again this site will be deleted from my favourites bar.
I order MS points and it said they would be processed and given in 10-15 minutes and about 1 hour later I received an email saying they had no stock which made me worry why they are selling the product and where my money was. I contact them via their messaging service available online and they insisted I'd have it in the next hour. About 2 hours later I still hadn't received it and I again contacted them and again they insisted it would be processed in the next hour. It got to about 1.55pm on a Friday so I checked their phone number and opening hours and saw they shut at 2pm on a Friday and so I called them and to my surprise someone answered but was very unresponsive on the phone but even more to my surprise, it was processed and given in 5-6 minutes.
Shocking service, won't be using again.
I'm from hungary,
I paid £9.99 for 1200 microsoft point, payment was successful, got a text from bank about the order.(3450.- HUF-->9.99£)
On the site the status is "Barclays Declined" and i have to reorder (pay one more time for this....).
Order #100018337 - Barclays Declined
Order Date: 19 May 2013
i didnt get the code.
What the hell is going on?
Sorry for bad english.
22 May 2013 11:13
So, gamesbites answered for my review, they think the payment was fail,BUT i still paid 9.99 £. Here is the text from the bank.
[personal data removed]: 130519 10:52 Kartyas vasarlas/zarolas: -3.436 HUF; GAMESBITE LTD, GB HULL GAMESBITE LTD; Kartyaszam: [personal data removed]; Egyenleg: 26.099 HUF - OTPdirekt
+36209400700: 130519 10:52 Payment with card: -3.436 HUF(9.99£); GAMESBITE LTD, GB HULL GAMESBITE LTD; Card number: [personal data removed]; Money on the card: 26.099 HUF - OTPdirekt (Bank name)
I ordered an annual renewal code for a Norton Anti-virus package (Norton Internet Security). The code was emailed to me seconds after I had completed the on-line payment process. The code was valid and worked perfectly. I had a slight initial problem in opening the picture file containing the code, but this was a software problem of mine, not the fault of Gamesbite.
N.B. Anyone who purchases such a Norton code should be careful not to use it until their previous annual subscription is on the point of lapsing. I had assumed that the code would give me another 365 days cover from the expiry date of my existing Norton package. However, the new year's cover starts immediately you input the code - so I managed to lose out on 3 days-worth of cover that I was still due from my old package!
gamesbite were fast fare and the pricing is up to date if not better than the rest of the competitors. i will use them again and have put them top of my bookmarks,
i have used gamesbite on a number of ocasions and have always felt like i was important to them as a customer, so will carry on using them and will always advertise them to my friends as long as they stay as good as they are.
thanks again gamesbite
I have purchased microsoft points etc from Gamesbites on numerous occassions and have always had brilliant quick response with delivery within a couple of minutes, even though transactions at quite unsociable hours. Well Done team.
Gamesbite have tried for a 2nd time to have my review removed, rather than get dragged into a tit for tat with them, I will summarise my experience with this purchase/company as briefly as possible so Gamesbite can refrain from having my review pulled because they do not like facts:
'With regard to my transaction : Non existent customer service, no return emails when promised, when emailed told to contact 'external link removed', not Gamesbite, attempts to make me look like a liar, lots of blame on myself and anybody except Gamesbite. I said it many times, if the code works, then well done, if the code does not work regardless who is at fault, well......' 'external link removed' cancelled the code sent by Gamesbite and provided me with a new code which worked - son is now happy, which means I can get on with my life.
My opinion, I would never use or recommend Gamesbite again, no respect shown to their customers, more interested in saving face on public review sites.
Hopefully this review will halt the requests of Gamesbite to have it pulled.....I am quiet happy to share the facts with anybody who would like to contact me, I have nothing to hide.....
23/05 14:43 - comment response by gamesbite is factually incorrect, if I try to detail facts, they request to trustpilot that my review to be pulled - I summed my whole experience up with my opinion title 'Probably good if code works - once code sent, not interested' - my review, my experience with gamesbite, I have left my honest and truthful review, I will leave it to the readers to decide on their own if they want to play Russian roulette.
16:15 - Gamesbite - assuming things as usual, not using facts - issue was not with profile - issues was with code - a '3rd party' resolved this by providing a new code. Gamesbite need to understand that this is a Review site for Opinions of Gamesbite purchases, that is the whole idea of TrustPilot - no point chucking toys out the pram because you can't get your own way.
And regarding your 'comment yet again' - of course I should be able to reply to a comment made by yourself that is not true. If you spent more time on customer service than censoring reviews, I am sure you would have a less amount of negative reviews.
This is the 2nd time I have used this site but I would not recommend you to anybody I waited at least 15 hours for my e mails to come through I thought it was a case of 5 mins it took an hour to take my money but 15 hours for my e mail I thought the 1st time was a one off but clearly not so I wont be using your site again
Purchased Microsoft Points for Xbox. Invoice and digital code emailed very quickly. All good.
I ordered due to the fact it said, immediate delivery.....oh well maybe 24 hours later falls into that category?!?!
Apart from the frustration of that, I couldn't ring as it was a Sunday, so I sent 3 emails at various points, and I am still awaiting the courtesy of a reply....poor, poor, customer care. Buyer beware!!!!
I read a lot of bad reviews of gamesbite , but I thought they was ok , the only problem was they didn't make it clear they needed a landline number to purchase the points, once I entered this my points arrived , if this was made clear on the form they would get 5 stars and a lot less bad reviews from other customers
made my first order and delivered in 10 mins,just what they said they would do,ive ysed a company called digisub until now,digisub are shocking gamesbite are spot on simples
My points were delivered by email literally 1 minute after I purchased them online. I was a bit worried about using this site but I need not have been concerned. I will definately use it again in future.
First time I have used this company. Had an initial problem with receiving the order but telephoned. The telephone was answered immediately and the problem was solved by a very pleasant young lady within two minutes. Great service and will definitely use again.
Ordered and purchased an on-line / email code for x-box live credits.
When code did not work, I telephoned Gamesbite for help.
Ended up phoning numerous times for the next 4 days - kept being fobbed off - first the lady had gone home for the day, then the chap had gone home for the day, by day 3 was told someone would phone us back but they never did and when I called again was told he had gone home. When I suggested I was concerned whether the company was genuine and that I would like a refund, they hung up on me.
This company may be OK if there is not a problem with the product...........but in my experience the customer service was disgraceful and I will not be using the company ever again and would recommend that others avoid it simply because of their failure to address customer service issues. Spend your money where it will be safe to do so and where you can get a refund if there is an issue. Gamesbite failed to do this.
Was a bit worried about using a new company for my Xbox live gold account upgrade. But now I would definitely use again the code came through in less than 5 mins no problems at all ty gamesbite x
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