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If you are booking a premium flight online Business etc do not take up the option of booking a hotel at the same time. It will take you through the whole booking process but when you enter your card details the transaction will not go through. This also occurred trying to make booking over the phone from a saved itinerary. I tried to book a flight - hotel for £8,400.00. By the end of the day my credit card over-maxed out at £29,000 + of authorisations as Expedia repeatedly tried to take payment until they decided to advise me that they do not take bookings for premium flights hotel combo's . My card is now frozen until the authorisations drop off hopefully. It is even worse if you pay by Debit card as they will take the money immediately and you will have claim a refund. Hopefully none of these payments will leave my Visa account !! So to sum up £29K + sitting on my credit card and no booking.
ordered hotel in pattaya Thailand over the phone, we asked for half board, salesman said hotel does not sell half board. well ok then we go for with breakfast included. then salesman ordered "room upgrade" ofcourse for more money but "with discount specially for us" . yeah right.... once received booking confirmation email was ROOM ONLY . then we phoned them immediately to change booking. they said will call us back in 24hrs. ANOTHER LIE. they never called back. then WE called them to amend booking. Then another surprise, they said we have to contact hotel to amend booking. we contacted hotel , and hotel said we have to contact expedia to make changes. contacted expedia again, they said they CAN NOT AMEND BOOKING because is not changeable, then we asked to cancel booking, they said its not possible to cancel and not possible to get refund for booking. THEY WILL sell U NOT WHAT U ask without right to cancel or amend and dump U. what a RUBBISH.
Had to cancel a trip due to illness. It took 3 calls before they issued a cancellation invoice for my insurance claim. Then they issued it with incorrect details. Promised another one in 48 hours which of course, didn't happen. Had to chase again only to receive the same promise again. Sick of having to chase for things and the fact that it seems to be standard to wait 15 minutes before my call is answered just makes a poor experience even worse. I wont be using again.
The first and only time I used Expedia was when my brain must have deserted me while booking a holiday to Malta from London. We had to cancel due to bereavement in the family. Had a tough time having the lady on the other end understand what I wanted - which was a cancellation email to the effect that my conversation with her had taken place today. She must have repeated herself 5 times, 'the airline will send a cancellation and refund you in 12 weeks. '
'Let me explain you...'
'Let me tell you fare rule...'
Crazy way to talk with a customer over the phone.
Scripted, wooden customer service.
As expected from an outsourced third-party Indian call center.
I booked my hotel through Expedia to go to Marrakech. The booking was confirmed by email and when I went on the website to check the booking everything seemed fine. When I contacted the hotel for an airport transfer they said my booking had been cancelled. When I spoke to Expedia they knew nothing about it and started telling me I had put in the wrong details, despite having a confirmation with all the right details. I found it completely unacceptable how they went on the defensive and started accusing me, when they were in the wrong. I didn't even receive an apology.
The booking was cancelled several weeks before I contacted the hotel and it is now 5 days before my holiday and I have heard nothing from Expedia. Their policy of contacting you within 48 hours is a complete lie. Presumably because they have so many complaints.
The hotel itself was more helpful and sent the cancellation document. Expedia don't even make the bookings, it is an intermediary booking agency called Hotelrez. This is a complete mess of a company and I will never use them again.
I booked several flights using EXpedia uk to travel to Austraila. The Flights times were changed by Emirates / Qantas, but Expedia screwed up re allocating the flights, and did NOT offer me any alternative. The original Flights were from London to Melbourne via Dubai , travelling on an A380 both legs, But After Expedia has rescheduled I find that I am travelling From Dubai, and Then Singapore to Melbourne on a Boeing 777. So it loooks like I will have an Extra 2- 3 hours flying time PLUS 1.45Hr on the Runway at Changi Airport, in a 777 aircraft instead of an Airbus 380. Thanks Expedia for NOTHING !!!!!! I WILL NEVER BOOK WITH THEM AGAIN
Awful service! Initially after booking my holiday I seemed rather please that I had bagged myself a great deal to the island of St lucia. After two days of making my booking I still hadn't received my email confirmation so I called to find that they had entered the wrong email address. After correcting this I received my confirmation to then discover my last name had been spelt wrong! After phoning them again to put this right I was told I would have to pay a extra fee of 35 pound to change the name! (They managed to spell my surname correctly on my payment details and take my 2000 pound absolutely fine though). I refused to pay for a mistake that they made and was told by a very rude member of there team that there would be an investigation and I would be contacted within 7-10 days!!... I was NOT contacted by them and had to ring them back to find out there was no investigation taking place and I would yet again have to wait another 7-10 days. And I have since discovered that they have over charged me over 190 pound!! This issue remains unresolved! And I will be taking my complaint much further. OVERALL..... Missleading! No customer service! Rude! And Unhelpful! FIRST AND LAST TIME I USE EXPEDIA!!
Just to update on my circumstances... I was contacted by a Mr Stewart Newman who seemed helpful and directed me to an immediate escalation team who where as SLOW as a snail in a trance (also based in Las Vegas, costing a fortune in phone bills). eventually after a heated email I was contacted by them and my name was corrected! I had prior to this attempted to contact Mr Stewart Newman again to discover i was unable to reach him because he was on holiday!! Because clearly his holiday is more important than anyone else's!! As an apology for all the inconvenience I have been credited £50 to my expedia account for future travels... :/ but I can ensure you I will never be giving this company any of my money again!! EXPEDIA IS A JOKE!
I agreed to pay one price. I was told I didn't have to pay anything now and they only needed my card details encase I cancelled, or didn't turn up and pay or whatever. “£0 due now. Payment information is only needed to hold your reservation.” However the hotel took my money 2 days later (at a worse exchange rate so It cost a few quid more than I agreed to pay) and taking the money without me knowing caused me to go overdrawn. Apparently the hotel (in the Netherlands) took my money and not Expedia which counts as an oversea payment. This means your bank charges you around 2.9% extra. Why doesn't Expedia take the money considering it's their website I booked through? Is it a tax dodging thing?
I would not have minded paying up front, but I would like to have known how much I was paying and when this money would be taken. Customer service failed to provide a valid reason why the website said one thing and then did the complete opposite.
Call centres are a joke in Missori ( Elliot manager a disgrace ). Dallas- Desiree manager did help a little , but issue isn't resolved keep telling me booking is ok - when hotel is not even open in Candolim Goa ( U AcaciaGoa) it's a joke - this hotel does not even exist on U hotels website - yet Expedia are still advertising it !!! Do NOT book with this joke of a travel company!
In April of 2013 my wife and I booked a flight for her parents to go back to their homeland, Madeira, for the New Year.
Departing from London Heathrow on the 31 December 2013 and returning on the 11th January 2014.
Two weeks prior to the departure date we attempted the on-line check in only to find that our flights had been cancelled. We called Expedia who explained that flights were cancelled due to an overbooking of seats, and that a full refund and an email was sent to us in June.
My wife and I are very busy and do not often check our emails, but we do not remember seeing anything from June. However after searching we did find the email in our junk / spam folder.
We were then advised by Expedia that there were seats available at that time but at a price £269 more than we originally paid. This we could not understand as our booking had been cancelled due to a lack of seats. We requested to speak to a manager, who advised us that the error was with the airline, and that we should book the flights at the higher price and then claim a refund back from TAP Portugal.
After lengthy discussion with my wife, we decided that it was important for her parents to go back and see their family so we booked the flights at £579, (original flights were £310). We subsequently called TAP to explain, but were told there was nothing they could do as the booking was with Expedia and we had to claim a refund from them. They also advised that they were not responsible for cancelling our booking and that Expedia should provide us with a refund for the difference.
We went back to Expedia, who have point blank refused to offer us any form of compensation or refund. They have stated that as they sent us an email it was our fault. We have spent days and days making phone call after phone call. All the calls go out to India and you get passed from pillar to post. You have to explain the details to every person you speak to, as nobody seems to pass any info on, and you just go round in circles. We have been promised emails, return phone calls and have received nothing, (apart from 1 email refusing to offer a refund), not even an apology.
I would avoid this company at all costs as we feel we have been unfairly “ripped off” and “conned” .
I booked car hire which was reasonable price for weekend, arrived at designation was informed by the car hire firm I did not require my booking info got an upgraded and mis-sold by the appointed car hire company which was Budget Car Hire. Extra money was taken from my bank account. Addressed this immediately on my return with both Expedia and the car hire company appointed both would not accept the facts given and took months to even get that far; with frequent opening and closing of my complaint/s procedure which in itself is set up to buy them more time to make it look like the targets on addressing complaints has been achieved. Informed both Expedia and Budget Car Hire I and that of our associates would never ever use either organisation again which thus far I happy to report is successfully achieved and only hope it continues to grow in support.
Drove 6Hrs from London to get to hotel in lake district, was told we don't have any booking. apparently central reserv system of expedia screqed up. called them from lake dist, no help in arranging alternate accom. Lodged a complaint to customer care, who i guess are based in India but still no response its been more than 2 months, will never use again. still awaiting refund of original as paid in advance.
For all people who give this company four and five stars beware ,they will get you in the end. Sometimes the room selections in hotels offer meals etc. but after you have selected, and payed they suddenly dis-appear from your itinerary. Have used them over the last 4 years and any problems have been sorted out quickly, usually by a pleasant lady somewhere in London.But now when things go wrong, you need to speak with an agent somewhere in Asia who can speak English, but can't understand it, and just tells you to wait for 10 days for a further reply. Yes this poor customer care will cost you in the end.
Send me a voucher offering £20 off my first booking through the iPhone app. Downloaded it, entered voucher code only to be told it wasn't accepted. Contacted 'customer service' to be told minimum spend was £100. Asked where on the email it said this and was told it says so in the terms and conditions. Sadly the email didn't include either the terms and conditions or a link to them. Pointless waste of time as although it got me to download the app I have now deleted it and not only did I not book, I will not use them in the future. Oh, I booked with the hotel direct and it was £4 cheaper anyway. Way to go expedia marketing guys - epic fail
Expedia are the worst agent. I booked a convertible car through them but when I went to collect the car it was not available. I called Expedia to get a refund but they would not help. I had to call them 4 times, each time having to wait 30 minutes in a queue and then they would hang up on me. When I did finally get to speak to someone they would not give me a refund and said that I had to write a letter of complaint. I will now be taking legal action.