Ecarinsurance vurderinger

1

13. mai 2012

Zero rating!!!

I wish I had read these reviews before taking my policy out with ecar! I originally spoke to ecar on the phone to ensure my no claims bonus for my company car would carry over to my private vehicle which they confirmed would be fine. They lied. They found constant fault with the documentation I provided and provided tighter and tighter deadlines for me to revise and resubmit the information. For example, they refused a company headed email of my no claims bonus (despite me asking them up front on the phone if this would be acceptable) and demanded a letter expressing the exact same information in 72 hours. They kept finding faults and we were bouncing emails back and forth almost every day for a month before this was all sorted, and they ended up demanding a further £80 administration charge for the priviledge! Unfortunately it would have cost me even more money to cancel my policy so I had no option but to pay. I will run out the period of my contract and hope never to speak to these people again.

Please people of the world, DO NOT GIVE YOUR BUSINESS TO THESE PEOPLE! Their staff are unbelieveably incompetent and will fail to respond to even simple requests if it doesn't suit them. This company exists purely to milk you for every penny. Please avoid at all costs!

3

10. mai 2012

ecar insurance

"I have recently made libellous comments about Brightside Group plc, its business and its insurance brands, being as eCar, eBike, eInsurance, eVan, eHome, eLife, eTravel, eLadyDriver and ePet . I now accept that my comments were baseless and that there was no truth to them. I would therefore like to apologise to Brightside Group plc, its subsidiaries, its associated companies, its shareholders and its employees for attempting to discredit the company and its business in any way, and for any distress or inconvenience caused by my comments."

1

5. mai 2012

ecar ORWELLIAN NIGHTMARE!!!

I don't want to go into all the details of my experience with this company,will i ever get the money back.They are an Orwellian nightmae,every letter states in large print how there sophiisticated technology and databases target criminals.Maybe they should target themselves.Iguess actually insuring people may leave them with some responsability,much better bussiness to cancel customers on any possible grounds by never responding to e.mails or using various methods to confuse the customer.Whether you cancell with them or they cancell you either way they get paid.It's called legalised robbery.

1

19. april 2012

Cant rate it any lower.

BEWARE! PLS READ!!
Please please read this before getting insurance with Ecar. They are criminals. Do not get insurance with them!!!! I know they are cheap but its all a con. They get you to sign up. Charge you a large deposit fee. charge you a months inusrance and then cancel with a £75 fee. They cancel with any excuse they can find.

1

16. april 2012

DO NOT INSURE WITH THIS COMPANY NO MATTER HOW CHEAP!!!!

I went onto the ecar website to add my partner to my policy to find my insurance policy had been cancelled?
I was not informed of this via post or email. I emailed ecar asking why my policy had been cancelled and their responce was that i had not sent off a copy of my drivers licence? (i had sent a copy). The email further revealed that the policy was cancelled SIX MONTHS earlier? I had been driving for that long with no insurance.
I checked my bank statements to find out that they were taking monthly payments of £71 for the non existent insurance. I then emailed them stating this and that they owe me hundreds of pounds and i am still waiting for a response 1 week later.
Its funny how the first email was answered in the same day.

So to sum it up ive been driving around illegally and am also over £500 down.
Never ever use this company.

1

4. april 2012

eCar ~ eCrap!

eCar are quite literally the biggest rogues to grace the car insurance market - Fact! Their lack of fairness, customer care and inefficiency knows no bounds. Words cannot describe how appalling they are. They charge you the FULL amount upfront - but don't acknowledge if you cancel within the 14 day cooling off period - charge you £75 - don't pay you any refund - and then have the audacity to hit you out of nowhere with an outstanding bill for £38?! And you only get 14 days to pay or it'll be passed to a debt collection agency.
Anyone who has any sense should avoid any dealings with eCar - and if even one person is influenced by this review then my job is done! But should you ignore this advice then be sure that in any dealings with them that you send any correspondence by recorded delivery - they have a bad habit of not receiving anything sent to them otherwise.

1

24. mars 2012

Never join ecar

Ecar are thieves. I cancelled my policy in 11days which was well within the 2 weeks cancelation period and out of the deposit of £175 p paid they took a cancelation fee of £75 a direct debit fee of £25 and in end I never got any refund back out of 175 they took. They even told them I owed them a further £38. Disgusting thieves. Plus the high premium phone line they charge to call them. Please let's this serve as a warning to every one. Never join this insurance company or you loose your money

1

22. mars 2012

Discusting company

They take your money and have no way of contact other than £1 a min phone line! Or waiting for there email response!
I've been waiting on a refund of £230 since within hour of purchase!
Total waste of time! Have contacted trading standards and watch dog!

Andrew Patrick synes vurderingen var nyttig

1

21. mars 2012

SCAM - spare yourself the stress!!!!

E-Car are a nightmare. DON'T USE under any circumstances! The £75 cancellation fee is a deliberate scam to make money. They turn down 25% of customers on spurious reasons and keep the £75. My partner had the same experience as others on this forum, returned the requested documents straight away and was then told they had arrived 2 days too late and his policy was cancelled - without any warning!! We are still waiting for a refund of the extra premiums paid and the remainder of the deposit. NOT WORTH IT!!!!

Andrew Patrick synes vurderingen var nyttig

1

14. mars 2012

NO STAR!!! - no claims discount scammers!!!

All I needed was my van insurance
Dealing with this company was like a test of endurance
there is a problem with your ncd we'll look into
then never get back in touch with you
.. looking like i been robbed like all of yous
oh how I wish I'd first read these reviews......

Andrew Patrick synes vurderingen var nyttig

3

14. mars 2012

You need to chase them!

Cheap, but cheap for a reason. They sent all my papers to the wrong address, cancelled claiming they hadn't received my driving licence & no claims bonus papers (without warning), and have taken over £300 from me for just one month, with £100 "commission charges", £75 for cancellation, and they decided to increase the insurance by £300 - again without telling me. Communication is awful, customer service is awful and I will be consulting the ombudsman as to how I can pursue this shocking company from a legal viewpoint.

Additional information - just upgraded them to three-star after a conversation with their Customer Journey department (someone called Charlotte) - and they agreed to refund the money. You absolutely have to chase eCar and threaten them with the financial ombudsman, and it appears they will react.

Andrew Patrick synes vurderingen var nyttig

1

6. mars 2012

zero

After taking out a 12 month policy with e car insurance & a £300 deposit i was then asked to send off my licence i tried a number of times to do this. I also sent it by registered post on the 2 occasion.
I was told this had still not been received, then 3 days after the date they stated my licence was due i received a e mail saying my policy was cancelled as they had not received it in time.
In total they had more than £500 off be to be insured for month!!!
Total s***t company & something needs to be done about them.
I for one will be taking it further.

Andrew Patrick synes vurderingen var nyttig

1

27. februar 2012

Shame there isn't a zero!!

I have just taken out a 12 month policy with e-car insurance, they took my £500 pound deposit off me in no time. However less than one month into the policy they did not take the first months payment, then they cancel my policy for failing to pay, when they money is sitting in my bank!! They offered me an 'oustanding payment' in which I would have to pay £2000 in two days in order to keep my policy going. DO NOT CHOOSE THIS INSURANCE COMPANY NO MATTER HOW CHEAp THEY SEEM!!!

Andrew Patrick synes vurderingen var nyttig

1

23. februar 2012

no star rating...jokers!!!!

Absolute joke of a company.

After they cancelled my insurance for not recieving my NCD, (which i sent) and paid £374.82 to them and was insured for a total of 25 days.

I tried to claim a refund to be told they have 30 days to process it from the date they recieved my policy back which was the 6th jan, it is now the 23rd Feb and after recieveing various emails from various people, they have told me today that I am not entitled to a refund and infact I may owe them £77.
I will be seeking advice from financial obudsman regarding this matter as feel I have been totally ripped off! And from what I can gather other people have been treated the same, this company can and should not be left to treat people this way.....disgusting!!!!

luke surry og Andrew Patrick synes vurderingen var nyttig

1

9. februar 2012

AVOID!! AVOID!! AVOID!!!!

Online company? Tried and tried to cancel my policy over and over again ONLINE....Only to be redirected to premium rate phone number..Never again!!!! I think that one star needs to be replaced with a steaming turd. Bye.

luke surry og Andrew Patrick synes vurderingen var nyttig

1

27. januar 2012

worst company ever!!!!!

worst company to ever get in contact with! i have had nothing but trouble with them. was only with them for a couple of months and decided to cancel, they didnt take the payment when they said they would and 2 months later i get a letter with charges on it.... PFFT!!! they say 75 quid on the terms and conditions, my letter has over a 100 quid charge on it!!!
Honestly who do they think they are!! will never go back with them and id certainly advise anyone not to go with them!!!!!!!!!!!!

Andrew Patrick synes vurderingen var nyttig

1

23. januar 2012

Utterly Appalling, but..... I HAVE THEIR LANDLINE!

My experience with this company as been among the same as above. I did however manage to find their geoprahical number which avoids the awful premium rate number.: [NR REMOVED]. All I can say is good luck, they are a nightmare and hopefully will be closed down soon. I recommend complaining to Financial Ombusman ASAP. [LINK REMOVED]
(Should be zero stars).

We are currently looking into cancelling, could someone by any chance let me know of what exactly what they charged in order to cancel aside from the £75 fee?

Good luck!

Andrew Patrick synes vurderingen var nyttig

1

11. januar 2012

AVOID this company at all costs

The charge excessively for even the most minor of amendments to your policy and give a false link to claiming your NCD when you move companies. This is the worst insurance scam I have come across and I have made a formal complaint with the Financial Ombudsman Service and suggest other unhappy customers do the same:
http://www.financial-ombudsman.org.uk/consumer/complaints.htm

Andrew Patrick synes vurderingen var nyttig

1

10. januar 2012

Avoid this company

Avoid this company. Their website isn't the easiest to use. When you do get a quote it is reasonable but when you take out the insurance they increase the premium. They reply to e-mails but do not answer the queries. It is not possible to contact them direct unless using their premium rate line at £1 per minute. I made a claim and they then blocked my access to my account online so I am unable to see my policy or make changes to it or receive new quotes should I wish to change my car. I won't be accepting my renewal. Time to move on.

Andrew Patrick synes vurderingen var nyttig

1

5. januar 2012

Ripped me off for my 1st years no claims bonus.

This was my 1st policy and it was with e-car and half way through my policy i had a small accident where i got driven into the back of. So all being well i reported and and make no claim and also turned down the chance to claim whiplash as i didnt want it to effect my premium. anyway the other party involved left me a false name and number ecar sia dok we will send you out a accident report form. never received. anyway i changed over cars on my policy and i got the new paperwok through, was all fine accident was down as not my fault no claim made! months later i get me renwal certicate through with NO NCD and the accident has now gone down as MY FAULT when told on the phone it was not going to afect my NCD. Now sent the a total of 7 emails so far and no respone still. i will be taking legal action and contacting the ombudsman until this matter is settled STAY AS FAR AWAY FROM ECAR AS POSSIBLE THEY ARE DAYLIGHT ROBBERS! ALSO HALFWAY THROUGH MY POLICY I WAS 1 DAY LATE WITH A PAYMENT SO THEY EMAIL ME SAYING WE WANT THE REST OF THE PREMIUM IN TOTAL WITHIN 48 HOURS OR YOU POLICY WILL BE CANCELLED! TOTAL ROBBERS

Andrew Patrick synes vurderingen var nyttig

1

3. januar 2012

zero stars

I agree this company should be featured on rogue traders. They are absolute rubbish and robbers and all comments I agree with..The sooner I get rid of them the better. Total rip off.

Andrew Patrick synes vurderingen var nyttig

1

11. desember 2011

Get legal advice for these highwaymen!

This company tried to mug me for a £255 deposit too. After reading the dreadful reviews from so many other people I decided to cancel my policy within the legal time limit of 14 days. I emailed them and sent a letter cancelling by special delivery. No documentation was ever sent out by them . I believe this is intentional to get you past the cooling off period and steal your deposit. I was charged for a weeks cover.... £75 cancellation fee, £35 direct debit, £115 commission, £6.90 insurance premium tax,,10p legal expenses time on risk, £178 time on risk.
I got legal advice from a well known consumer magazine ?to whom I subscribe to and spoke to a solicitor in consumer law.
Fired off an email to customer complaints at ecar stating that I did not accept their decision to charge me , and if they did not refund me within 14 days I would be asking for a 'letter of deadlock ' and would be referring the matter to the Financial Obudsman immediately
I got an email back promptly telling me they stood by their charges but as a gesture of goodwill would refund me £209.00
Its worth checking up the Financial Services (Distance Marketing ) Regulations Act 2004 (regulation 13)and mentioning that to them as well, as as refunds need to be made within 30 days of any cancellation. They were well past that in my case as politely pointed out . Good luck to anyone who has the misfortune to have to deal with these shysters, I hope they are shut down as soon as possible.

Andrew Patrick synes vurderingen var nyttig

1

19. september 2011

What a Load Of Rubbish Better Cover From toilet Roll

Took out a policy with these idiots then they asked for copies of my licence and proof of no claims which were sent by recorded delivery which i know had arrived and they were adamant they hadnt when they had signed for it. So then they threaten to cancel the policy if i dont comply so i cancelled the policy any way as there is just no speaking to some people three weeks later they send back my proof of no claims that never arrived stamped three days after the policy started and clearly dated with that what a load of conning b"""""Ds and its been two monthsand still no refund even though its £75 light for there cancelation fee and cost about £100 talking to a spotty moron that doesnt know what insurance is. if anyone wants a hand torching the offices give me a shout and if you want to save money on car insurance buy the more expensive policy through a bigger compay and save the phone bill is my advice

Andrew Patrick synes vurderingen var nyttig

1

12. august 2011

scam

biggest scam with there finance partners i have managed to reverse back 1 direct debit emailed them call them no response at all

Andrew Patrick synes vurderingen var nyttig

2

3. august 2011

Doubled price

After 5 years with no problem with company, no claims have been made, my insurance had risen from £470 last year to £900 this year!!! I can't belive it!! Good bye ecarinsurance!
But I must admit at least I get reasonable quick answers from their help desk via email.

Tariq Ahmed synes vurderingen var nyttig

1

23. juni 2011

Zero stars if i could!

Zero...terrible!!! It feels to me they are a complete con! I have tried sending NCD and proof of licences through three times now and they still cant seem to receive it! No other reputable company deals with their customers like this! In all fairness why bother asking in the first place for your old insurance and policy number so they can check all this out with that information if they arent going to do anything with it? They only ask for driving licence proof in first letter....then you get told you havent provided NCD when they never even ask for it in the letter! Then they ask for photocopy of licence and front and rear of photocard... which is done ...and then they ask for the rear of your paper part.. why not be clear in the first place??!! everything you send apparently never arrives or comes through their fax properly...stay well clear!

Andrew Patrick synes vurderingen var nyttig

1

27. mai 2011

Beware Ecar Insurance

Due to this company using identical sharp practices on its consumers,luring them in on comparison sites, and then seemingly going out of their way to try to avoid covering after the policy is purchased,this is bordering on a scam and false selling.I suspect that this is affiliate marketing in disguise with the cancellations fees being the amount of commission on each policy sold eg they are selling policies purely to gain a fee knowing that a percentage of policies sold will not be underwritten. When they cancel the policy they are securing their commission bonus.They are not in the business of selling insurance,but purely in the business of making commission on sales.

Andrew Patrick synes vurderingen var nyttig

1

25. mai 2011

No Refunds

Still waiting for a refund.

If their web site has a problem with your policy,
It will ask you to ring a premium number to fix it.
The premium no. keeps you on for 5 mins & automatically cuts you off.
I have never met such a rip-off.
Stay away from ecar

Andrew Patrick synes vurderingen var nyttig

1

21. mai 2011

Complain to watchdog

Please go to bbc watchdog website and complain about them. If we get enough complaints they should feature this rogue company. I took a car insurance, 3rd party fire and theft, policy out with asdaonlineexclusive, who also gio under the name of ecar insurance costing £529. Unknowing I didnt know I was allowed to use a no claims bonus on two policies. I was willing to cancel my other policy to use on this one. Asda said they couldnt accept it and that i would have to pay an additional premium of £795 on top of the £529 i had already payed. I only had the policy for 5 weeks and had no choice but to cancel. they have charged me a £75 cancellation fee PLUS a ridiculous '20 % non-disclosure fee' of £225!! Out of £529 they are charging me over £300 in cancellation fees for a policy ive had for only 5 weeks.
I have written to the financial ombudsman and the FSA about this. YOU SHOULD ALL TOO. WE CANT LET THESE ROGUES GET AWAY WITH THIS...

Andrew Patrick synes vurderingen var nyttig

1

4. mai 2011

Ecar Will bend you over!

In short :I bought car insurance online from ecar for both me and my partner.
At 1.20 on that same day we were pulled over and told we were not insured. I explained we had just got it but the PO said it didnt start until the following day.
We were dumped out at the side of the road, dispite me being 7 months pregnant with severe spd, 2 other children and my partner, who was driving because I felt sick. They towed the car (costing £200 +) The PO was also intending to prosecute me as I "knew" the driver was uninsured.
On checking the pages I had at home, it didnt make sense.I still had the payment page that stated the insurance started at 12.45 that day.
I contacted ecar via calls @£1 per min and via email.
At first they said it was my error but after checking with their programmers, they apologised and gave us a letter of indemninty but only in my name.
I asked them for coverage for my partner as he was driving but was told this would suffice.
I was sent an email saying I had a month to return the policy for a refund but I knew, from reading the contract that I only had 14days or I would loose everything. I returned the policy and got stung for a £75 surcharge. Many others have lost thousands.
Court date came round and although the letter was accepted at the station, it was refused in court. They wanted the document which we had to send back!
As my partner had his licence revoked in 2006 but didnt know, he recieved 6 points on his licence and 610 fine for no insurance, 2 and a surcharge..debt collectors have now added £75 and are threatening MY property which my partner moved into.
He is refusing to pay the fine as he does not see this as being fair.
Its cost us alot so far just to save £100

Andrew Patrick synes vurderingen var nyttig

1

1. april 2011

Rip off

zero stars, I am due a refund since January 2011 but they are 'still dealing with it'.

Andrew Patrick synes vurderingen var nyttig

1

24. mars 2011

ECar,Asdaonlineexclusive,evan, ebike,ehome ....one ethief with different names!!!

My story is no different to those unfortunate one who were robbed legally and helplessly left out of pocket by Ecar Insurance company. I have seen a pile of negative reviews over the internet, people consoling and giving tips on how to get ur money back but no one is genuinely stepping forward to take this matter to higher ups and at least record his protest and stop this company from stealing money any further. I am in process of writing a complaint letter to Financial Ombudsman Service and Financial Service Authority and will try to fight my case until any solid action will be undertaken by FSA. In light of this, I am asking you to please help me give your full name, Ecar or ASDA-Exclusive policy no. and Email address with brief description of dispute so that I can emphasise the severity of this matter and also potentially file an e-petition on Govt. website.
Thanks Hussain (hussainabeel@gmail.com)

Andrew Patrick synes vurderingen var nyttig

1

14. mars 2011

Zero Rating

I am told in a letter that I requested to have my policy cancelled, no such thing happened. I have paid about £500.00 with in 3 weeks. I received an Email after I said I can not provide any 'No Claims Discount' the reply in the Email confirmed that my 'No Claims Discount' has been reduced to '0 Years'. Now sitting with my insurance cancelled I am getting no reply back to any of my Emails to all departments I am contacting, even their so called 'Contact Form'

S Khan

Andrew Patrick synes vurderingen var nyttig

1

5. mars 2011

cancellation fees

Took out ecar insurance but when I recieved the paperwork I decided it wasnt suitable . They have a 14 day cooling off period so I cancelled well within that time limit and they charged me £75.00 . Complained to ecar and their response was tough its in the contract . What a great way to make free money . I will not let this go and will complain to the FSA . The cooling off period only made me hot under the collar .

Andrew Patrick synes vurderingen var nyttig

1

2. mars 2011

Awful Customer services

My insurance been cancelled without my knowledge (only found out when trying renew my road tax) even though payments have been taken - not replying to emails when I ask whats happening with my policy

Andrew Patrick synes vurderingen var nyttig

1

15. desember 2010

VERY POOR COMPANY TO DEAL WITH

They came out reasonably cheap on money suprrmarket but as soon as they have your money you start getting demands for proof of NO CLAIMS DISCOUNT or we will cancel policy sent them twice still they say we have not recieved.Unable to talk with them £1 min phone calls.emails only so far 8 differnt names on emails.Have now Cancelled policy myself doubt ill get any money as they want to charge £75 admin My advice pay a bit more STAY WELL CLEAR

Andrew Patrick synes vurderingen var nyttig

1

28. september 2010

Took Insurance Money TWICE!!

The took the premium out of my a/c twice and then refused to return it. They say they have only taken it once but my bank statement clearly shows twice. I have forwarded the bank statement to them but it doesn't look hopeful that I will get it back.

Won't use again!!

Andrew Patrick synes vurderingen var nyttig

1

1. mai 2010

Crooks!

Please do not use this company they cancelled my insurance, with no good reason. I will be reporting them to trading standards, i have already written to watchdog and i suggest everyone who has had a bad experience does the same

Andrew Patrick synes vurderingen var nyttig

1

26. mars 2010

Bordering on fraud.

Please. If you are reading this before insuring with eCar then DO NOT.
After two previous policies with them (still current) we needed a third. For the first time they requested copies of our driving licences. These were scanned and sent. Then the fun started. No confirmation email came through. Thirteen emails over the next few days elicited (finally) a response that I had sent them from the ‘wrong’ email.
Policy cancelled.
Black mark against us and a £75 cancellation fee.
They claim emails not received, sent from ‘wrong’ email address, data protection act blah blah.
Just don’t, please.

Andrew Patrick synes vurderingen var nyttig

1

3. juli 2009

wont refund the money or answer my emails do not use 'theifs'

i have only had a licence for seven months got my first car and ecar come up cheapest so i did what most people would do, 6 months down the line thay asked for my v5 within seven days or thay cancel my policy, so i phoned ecar as i was worried, it cost me £60 as was on hold for an hour i contacked d.v.l.a and thay said that thay would send one but it will take six weeks so i once again phoned ecar very un help full said she would get back to me and let me no what to do, no one never got back, next thing i got a letter on the 19th saying my policy was cancled on the 15th so i hade been driveing with no insurance for four days, I phoned,and emailed, finley got a responce that was very rude and unhalpful, still waiting for a refund and explanation, no one will answer my emails, going to contact trading standards, it amaizes me how a company can get away with this do not use them.

Andrew Patrick synes vurderingen var nyttig