I have ordered from Base many times and each experience has been good. The site is very easy to use and delivery is prompt - I never have to worry!! In store the staff are friendly and always willing to help - and gift wrap!!
The UCLA hoodie is good quality and as described. It is very comfortable. The only issue we had was the sizing - my son is small so I usually have to order for the age below - in this case it turned out too small. I did the order and exchange at the local store where the staff could not have been more helpful. The next size up fits perfectly.
Ordered 2 t-shirts for my young teenage grandson with some scepticism as to the stated quality. I was very pleasantly surprised by the quick delivery and the great quality of the t-shirts. They look even better than the website images. Thoroughly recommended!
Designer clothes for children can be very expensive, however base fashion provide latest designer labels that do not hurt the wallet! Clothes and accessories are high quality with an excellent delivery process. A+++++
Cool and fashionable clothes that you don't find anywhere else. My son loves the clothes. Great value for money and great quality. Would recommend base fashion to anyone
My 16 year old daughter had been nagging me for months for a pair of Polo Ralph Lauren joggers which when I looked into discovered were £85!!! Through searching online I came across Base having heard of the store through friends who live in Essex. I came up with the idea of buying her the boys joggers in Ralph Lauren as she is quite petite (a size uk 8). I found them on Base in the boys section for £50!. I called up first to speak to an assistant who gave me some advice on size as they also came in an XL. I ordered the L in the end on the advice of the assistant who was very helpful. Even more impressive was that there was no charge for delivery and they arrived the next day and are a perfect fit!! Probably one of the best online retail experiences I've had of late!!
I have used Base Fashion several times...however on this occassion one item was out of stock. After ordering I got an email informing me and asking if there was an alternative I wanted. It was a present for a friends son, so I picked an alternative item that was more expensive and assumed I would be charged the difference. I received confirmation later that day that the item was in stock, and that I wouldn't have to pay the difference. Brilliant customer service, was really happy with the way I handled the out of stock item. Will definitely be using Base fashion again....
Base fashion is a great website where i get most of my clothes from i have been for the past few years. The problem i have with yhe website is that they dont do jeans sizes age 15 also not much of the clothing its self is age 15 also another problem i have is that the delievery is not always available sometimes it takes a longer time then told
Very refreshung to receive a personal email when the item I had ordered was out of stock ! Very efficient service and delivery was very quick kept informed throughout whole purchsse thank you x
Hi I must say that at this present time, I have received nothing but, exceptional customer care, and the quality of the goods
are of an extremely high standard. I can definitely recommend this company for its promise of customer care and high quality goods. The order before this one of a Ralph Lauren polo shirt, I ordered the wrong size, my error. I contacted the customer care team and received polite and helpful assistance. where they asked me to return the goods and the right size has been reserved for me to have it exchanged. No problems so far with them at all, I have returned the original and now awaiting the return of the right size. I cannot emphasize enough that their Customer Care and the polite and courteous, way they dealt with my problem and my future orders are outstanding. I will always get my goods from Base as they have proved to be conscientious and professional in every aspect. Thank you to all concerned.
I ordered a couple of items, but one of them was too small. I rang and spoke to a very helpful lady. When I returned the item I was refunded immediately which I was really pleased about. And have used Base since. Would definitely recommend
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