Svar fra Key Retirement Solutions
[REPLY]
- omtaler (2 240)
- Customer Olive, Cambs
- 1 Omtale
Friendly, easy and very professional service throughout the whole procedure.
From the first contact, I was very at ease with the adviser who visited me, Everything was explained clearly and all that was required of me was clear and explicit. There were no problems and it seemed the whole business just "happened". Thank you Keys for a very satisfying experience, I really felt that all the contacts I made were there to help just me.
- Mr B Denison
- 1 Omtale
Efficient, knowlegeable and pleasant to deal with
Very friendly, easy to talk to and made the exercise as simple as possible.
- Mr. and Mrs. Warren
- 1 Omtale
Billy is definitely THE KID!.
Billy Williams took us through the Equity Release process with patience and explained everything competently and answered every question honestly .He did not put any pressure on us and we are happy to recommend the process to anyone.
If we had known the process was so straight forward we would have taken some Equity long ago.
- Ray Chadband
- 1 Omtale
keyery simpley the best
very happy with keyrs advice easey to get intutch i would tell afreind they offer good choice of providers ray was very good and keeping in toutch making sure every think was all right thankyou
Kind, helpful and very supportive.
David Walls was efficient and patient when explaining the product. He kept in touch at
regular intervals as the papaerwork arrived and all queries he answered in a language
we both understood. He encouraged family and friends to take part in discussions. and
nothing was too much trouble for him. This is an important decision for us to make in our life but we feel with this product we have made the right choice.
- brian richards
- 2 Vurderinger
excellent service
the service we received was excellent we did'nt have to do a thing towards it .
- Marion Dorning
- 1 Omtale
An excellent company.
This annuity is not my main one and is tiny - paid annually - but I never received the impression that this made it any less important.
It is also an enhanced annuity because of a health issue and I was extremely surprised at the difference between Key's offer and that of my original pension provider.
The paperwork was copious and could have been daunting but was all clearly marked where my signature or any other information was required.
Phone calls offering help if required were polite and unobtrusive.
Thanks for a great hassle-free service.
- Hazel Champkin
- 1 Omtale
Key Retirement Solutions made buying my annuity simple and straightforward
I am not particularly fond of filling in forms and official documents but Key Retirement Solutions were very helpful leading me through completing the necessary forms etc to enable me to purchase an annuity which I think is very competetive.s
- Mr Gordon Richard Lawrence
- 1 Omtale
MOVE OR IMPROVE,LET KEY TAKE YOU ALONG.
From the moment we met with KEY advisore Les Garbutt, he put us at ease with the
clear and helpfull advise, as he explained in detail all we wanted to know about equity
release.Les was in contact with us during the various stages, in finding the right plan
provider, surveyor and solicitor on our behalf. We were amazed that all went through
so smoothly and quickly, and put this down to Les, his expertise and knowledge,and
the backing of Key Retirement Solutions.
If you are thinking about equity release, then
I recommend KEY being your first call.
- Mr. T. and Mrs. P Dobedoe
- 1 Omtale
Great service with clear explanations which we felt we could totally trust.
For some time both we and Key felt that equity release was not for us.
Then circumstances changed and, when we both felt it was right, Key made it happen quickly and efficiently. We were kept fully informed of status and costs and would, we're sure, have been kept informed of any problems. There weren't any!
We were particularly impressed that there was never, at any time, a sense of pressure and that all potential problems were raised for discussion by Key themselves.
- Chris Rimmer
- 1 Omtale
with KRS no stress
it was a big step into the unknown and with my daughters support contact KRS and applied for the KRS
brochure...this arrived within days .... I was pleasantly surprised how compact and easy to read and more importantly not left confused as to how equity release worked....I soon contacted KRS and
my journey began...I was fortunate enough to be given Mr Ray Brown as my financial adviser...the appointment was made for him to visit me at my home...naturally I was nervous and apprehensive...after getting to know a little about each other I was soon feeling more confident and relaxed thanks to Ray's easy manner....he went through the process and not once was I unsure or puzzled ...Ray laid everything out to me with out bogging me down with jargon i was not to understand....our next meeting at my home was with my daughter present..she was able to get answers to her questions and was shown spread sheets and comparisons...we were now ready to continue with my journey...Ray linked me up with Ashfords Equity Release Solicitors....a few weeks passed and I was now ready to meet with Peter Barton from Ashfords to sign the legal documents.....all along the way I was kept in touch by Ray and also Ashfords on the latest developments of the Equity Release.....all I had to do was wait for their calls..leaving me stress free and not having to make umpteen calls on the progress.......I would recommend KRS without any hesitation my personal experience with KRS isdue to Ray for being totally professional easy to talk to and for giving me the confidence and trust to continue with KRS .......I also have also used KRS Will Service.....my contact their is with Elizabeth Moody and who as i expected treated with me with professionalism and dignity......I have found each and everyone totally professional and trustworthy
- Paul Haward
- 1 Omtale
Stress free and more money - not often you can say that!
This service was exceptionally efficient and helpful. Key solutions really helped me out with finding the best pension provider for me. the process was dealt with in a very friendly but professional manner. Kim Wilson was exceptionally knowledgeable and I was able to feel that no matter what my query was, she knew the answer and was able to solve the problem. She kept me fully informed through out the process and it was a pleasure to complete forms! Everyone I spoke to on the phone was exceptionally helpful and helped to take away the headache out of the whole process. I would recommend this service to anyone who is going through the same minefield of finding the best pension for themselves without any hesitation.
- Constance Elliot
- 1 Omtale
FANDABIDOSI........... FAN DABI DOSI
People would talk to me about pensions & annuity and it would go straight over my head.You just have to say Retirement or Pensions to me & I come out hot & colds all over, its like a minefield to most people like myself. I kept putting looking at my retirement solution off. After Speaking with Gemma from Key solutions she put me at ease straight away & nothing was a problem. She didn't act as if any of my questions were stupid ones although I'm sure some of them were. I'm glad I chose Key Retirement Solutions.
Thanks again Gemma McDermott.............
- Diane Williamson
- 2 Vurderinger
Always willing to help
When I undertook looking for an alternative annuity provider I did not know what to expect, however, I should have realised it would be a 'bit of a minefield'. Key Retirement Solution's 'agent' was always helpful and, not wishing to sound demeaning at all, wasn't brash or sounded 'as if he knew it all'. That's not to say he wasn't fully aware but I would have been put off if the person at the other end of the telephone had been too 'cocky'. His approach was very settling and he was able to put my mind at ease when I wasn't sure if my interpretation of something was correct. He was very prompt in sending me information and it was very helpful when he went through the paperwork that he had sent me so that I was fully aware of what was being asked. I would recommend Key Retirement Solutions over and above the alternative firm that I also contacted at the same time.
- Alan Watt
- 2 Vurderinger
Excellant service from Leanne Smith
Leanne explained everything very clearly,this helped me to decide to go with Key Retirement Solutions
- Carol Grixti
- 2 Vurderinger
Efficient and reassuring
Ray Brown is a very friendly and helpful person. All options were explained to me and I have since recommended him to a friend.
- g sage
- 2 Vurderinger
out of this world service
we are still using this service and say to any of my friends that this far the best company to use as we have found they go out of their way to help and a company you can put your trust in
- Clifford Davies
- 1 Omtale
Excellent, professional, down to earth service
Sharon was very easy to talk to and to understand.She gave us the confidence to go for this decision to use Key Retirement Solutions now and in the future. Thank you.
- David Bloomfield
- 1 Omtale
Excellent service was key to my annuity.
Excellent service from Key Retirement Solutions and Dean Ratcliffe was always on hand to answer to answer any queries. Paper work was clear and easy to follow and fill in. The highest annuity rate found and everything was completed quickly and satisfactorily. I would not hesitate to recommend their service.
- Violet
- 1 Omtale
Informative, helpful and easy to deal with.
Kennie O'Connor responded to my initial enquiry about obtaining a Pension Annuity and i was very impressed with the information and the graphs he provided which were very thorough and informative. In the first instance he clarified some concerns that i had and then, once I had decided on my options, he went about obtaining the best quote from the Open Market for me. I never felt pressured in any way but felt confident that I had received sufficient information to make an informed decision. When i returned the forms and didn't hear back within the 3 week time scale suggested, Kennie followed this up for me and resolved the delay due to a clerical error by my current pension fund provider and kept me informed. All in all an excellent experience.
- MRS CAROLE CRESSWELL
- 1 Omtale
brilliant explained really well found it comfortable to talk about issues i might have had
i found the whole experience talking about equity release comfortable and easy to understand.The consultant was very precise and described it all in depth. I was able to ask any questions i might have had, at my own pace i was not rushed into anything
- thomas Owen
- 1 Omtale
Very pleased with the advisor and the service
Helpful and efficient service, I was very happy to deal with this company.
- Tom.
- 1 Omtale
- Malcolm Allen
- 1 Omtale
Top rate service very good advice and helpful and friendly staff.
I like the way the company kept me informed as the process developed.
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- Jill Hirons
- Bristol, GB
- 2 Vurderinger
Excellent service
Kennie O'Connor who dealt with me could not have provided a better service. He was very helpful in sorting out a better annuity for myself and kept me update of any progress from start to finish.
Would thoroughly recommend Key Retirement Solutions to anyone.
- June and John Walker
- 1 Omtale
We had very good service from Glen Pike
Everything was very well explained
- jacqueline Crowther.
- 1 Omtale
wonderful !!!
I would recommend this company to any of my friends and anyone interested in doing what I've decided to do.From start to finish,the help and advice I received from my advisor was excellent.He explained everything in detail slowly so I could understand what I was comitting to.There was no pressure at all and I felt totally at ease.They choose the best deal that is right for you.
- Customer Mrs Margaret Parselle
- 1 Omtale
Excellent presentation and ground work to produce the information I required on equity release
I was interested but undecided whether equity release was the solution for my needs in comparison to obtaining required funds from downsizing. I contacted Key Retirement Solutions and based on the comprehensive information and recommendation given by their representative, Mr Glen Pike, I decided that a lifetime mortage scheme would suit my needs. This would enable me to continue living in my present house, would avoid the upheaval and cost of moving and, as I had planned, to give my daughter a deposit for a house. I am very happy with my decision since I have lived in my present house for 26 years and it holds many memories of my husband who died last year.
- Mr Winkley
- 1 Omtale
Charismatic open and friendly
Our advisor was open and forthright with us and advised us how to go about what we wanted to do. She also helped us to research the possibilities so we were best informed.
- Wiltshire
- 1 Omtale
Good and professional
We were very pleased with the response, information and professional attitude of Kennie O'Connor with whom we dealt. We were pleased that we were able to reward his efforts by placing business with KRS.
- Peter barnett
- 1 Omtale
Great advice and a true gentleman through out
From the the first meeting Paul was on time, went through all forms and information in great detail . Was good to meet some one who actually knows what they are doing.
Second meeting was as above on time talked me through all documents explaining in detail, Even my cats liked him. I would recommend him and the company 11 out of 10
cheers for all you help.
- Robert Hoare
- 1 Omtale
Small pension fund but big effort by Key Retirement Solutions
I have been very impressed by the service I have received from Key Retirement Solutions. I only had a small amount available to purchase an annuity with but my advisor Sharon Humphreys obtained a good deal for me. She has always been available whenever I have had any queries and has contacted me on a frequent basis to keep me informed of progress.
Many thanks.
- A. Staniszewski
- 1 Omtale
A professional and efficient service
If you are looking for an Annuity or any other form of pension arrangement ,you could do worse than try "Key Retirement Solutions" whose overall service, and in particular that of Mr.Kenny O'Connor, was helpful, efficient, and of a good professional standard.. From my own experience, and as a Compliance Consultant of over 20 years standing, I would have little hesitation in recommending them.
- Neil Attfield
- 1 Omtale
Helpful, friendly yet professional!
Dealt with Leanne Smith who has been superb throughout the process. She has always kept me informed and has obtained a much better deal than the one proposed by my pension company. I wouldn't heistate in recommending their services. Absolutely brilliant. I can't thank them enough. My regards to Leanne who has ben so helpful, yet has remained professional throughout the transaction.
- Christopher and Christine
- 1 Omtale
We were happy that we were presented in person and not electronically.
We were kept informed of all the options to the Nth degree and on those occasions that we were face to face with a representative all those options were again presented to ensure that we quite understood all of the proceedure. Any hold up in the process was clearly down to the legal side of things, although completion has been quicker than we expected. Splendid job all round!!!
- James and Christine Keningale
- 1 Omtale
Highly professional and informative presentation.
Graham fully explained the types of equity release,highlighting the pitfalls and advantages from numerous providers.We established our needs and schemes that suited our requirements.Once the ideal provider was found Graham detailed the plan in plain and easy to understand language.
Overall my wife and myself were very impressed with Graham's highly professional and informative presentation.Our needs were fully met and we are now looking forward to a happy retirement without having to budget every penny.
- Bloomfield Brian
- 1 Omtale
Absence of Sophism
I sort of, in a way enjoyed my communications with Key Retirement Solutions advisor
Derek Wren, never once was I made to accept a 'situation' or take up a particular offer simply because it was there, I was made aware of the pro's and con's of the course I wanted to go down.I'am a great believer in the two sheets of A4 headed For's and Against whilst not being very scientific and or grammatically correct but as Derek said if it works for you do it, Derek was always careful to check as we proceeded that I was still onboard as it were.
Its been a pleasure to have a 1 to 1 with advisor Derek Wren and Key Retirement Solutions knowledge of the market, for me it was not an easy decision to make especially for a 74+yr old I now feel I can face the future with a lot more confidence
than I had.
- Campbell
- 1 Omtale
PUUUUUUURFECT! SOLUTION TO TRYING TO SLEEP UP STAIRS!
I have had one before and they were no problem once you get over the BIG commitment! Looking after my mother for eight years and the house nearly falling apart around my ears, I had to raise some cash to start the work! Now after four years the outside and garden (which had five trees in the middle of an estate!), the downstairs large front room and my lovely kitchen are now done! Although, I still sleep on my settee, I can now look forward to finishing the upstairs and bathroom!
Tracy has looked after me with both companys and I would recommend her and her hard work and commitment to you! Thank you Key you live up to your advertisment on the t.v.
Ann Canpbell
Elmswell
- Ian Swan
- 3 Vurderinger
Does what is says on the tin !!!
Would not have a problem recommending KRS, process was clear & simple & completed quickly.
- Mrs YVONNE ERROCK
- 2 Vurderinger
Professional, Knowledgable, Curtious and Thorough
I have had the pleasure to deal with Key Retirement Solution just recently. My contact was Kim Wilson and she was very professional and thorough. I let them take charge of my pension arrangements and they found me the best price for my investment. Within a few weeks I received my money. I was kept informed every step of the way either by phone or mail. Until the finalisation just recently. I wouldn't hesitate to recommend them and Kim. regards Yvonne Errock.
